Voted Most Helpful Review 2018 Starcraft Autumn Ridge 282BH View Listings
|Driving / Towing|
|Factory Warranty / Support|
We purchased a new 2018 Starcraft in May 2018 from RV dealer in Fletcher NC. We are completely disappointed in the camper’s quality and soundness as well as the manufacturer’s unwillingness to stand behind their product. Our camper has been in the dealer’s repair facility for 5 months of the 9 months we’ve owned this unit. We have owned 4 campers over the last 20+ years and have never been faced with such issues even when we purchased a preowned camper. Specific repairs include: Faulty wiring on the control panel, water pump wiring improperly installed, warped door for outdoor kitchen, thermostat has been replaced 3 times! While camping in the heat of summer, I replaced the thermostat as the local dealership repair facility advised “3 weeks before we can look at it”... now Starcraft has advised the WARRANTY IS VOID!!! Our most concerning issue has been screws that secure the subflooring to the camper frame are backing out causing the vinyl flooring to buckle and tear. The manufacturer has delayed the repair by sending in a ‘flooring specialist’ to review the floor. This defect most likely impacts not only the interior appearance but the soundness of the campers structural integrity. Starcraft has advised they will ‘patch’ only the damaged vinyl area, will not address any raised areas and stated ‘it’s just sub flooring!’ Shower surround has damage from screws from the camper frame piercing the surround, leaving a ‘rust ring’ and ultimately allowing water to seep into the wall. Shower faucet leaks inside the shower surround resulting in a ‘river’ of water in the floor. Buyer beware! I cannot recommend Starcraft as their workmanship, customer service and warranty practices are all indicative of a company with no regard for quality, reputation or integrity.
- Kenneth Best, North Carolina
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