Voted Most Helpful Review 2018 Starcraft Autumn Ridge 26BH View Listings
|Driving / Towing|
|Factory Warranty / Support|
We purchased this trailer in April 2017 (yes an early 2018 model). The trailer is very livable, suits our camping needs perfectly. We are a family of four and find the floor plan works very well, two bunks and a couch that is comfortable. The quality of the construction is another matter. It’s poor. Since having this trailer, the back side siding has come undone (all of it conveniently 4 months after the warranty) and being that it is siding it’s not considered structural. Starcraft and Thor industries customer service handled our quest as flippant and treated us as imbeciles with petty requests. One of the three customer service agents I spoke with called it “absurd” that they would stand behind a product like siding because it’s cosmetic. (It’s cosmetic until it comes of and insulation is strewn about the highway or water enters the frame.) So there is an extra 4K added onto the price. After 6 months of ownership, the shore power plug shorted. During repair the technician showed me where the factory had not inserted the wires completely and not properly tightened the fixture. 11 months after purchase the power awning switch stopped working, once again it was simply poor installation. The fix was reinstalling the switch. Inside the lavatory, the paneling has come off and the shower head split down the middle, all requiring replacement. In summation, the trailer is very livable as long as you don’t mind spending an extra 6k every two years to fix the poor quality. The treatment we have received from Starcraft and Thor has ensured that the next RV we purchase will be from any manufacturer other than a Thor industry unit.
- Jeremy, Oklahoma
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