Voted Most Helpful Review 2018 Starcraft Autumn Ridge 260HR View Listings
|Driving / Towing|
|Factory Warranty / Support|
My experience so far with Starcraft Warranty/Support is terrible. Our story, we bought our camper in September 2018, at the end of the season in ND. May of 2019 we used our camper for the first time on Memorial weekend. I was put into the hospital that following Tuesday for High Risk pregnancy and i did not leave the hospital until Aug 18th, so that would be the only time we used our cmaper, a total of 8 hours of drive time, 1 1/2 hours of that is to and from the dealer. We took it in for a recall in April, and on our way to the dealership I noticed that siding was blown out, we pulled over and it went in a little, we continued to drive and it popped out again. We were told it had a two year warranty at the dealership. It has been at the dealership for over a month and they tell us it that it is out of warranty and that the siding is not considered structural. Obliviously your craftsman ship is horrible. There should be no charge for something your untalented employee put together. The dealer tells us that they charge $149.00 per hour and that it is a 10 hour job, so we would be looking at another $1600 dollars to fix it. It is pretty sad that we had a 1970's statecraft pop up that was in perfect shape and everything worked, we should have kept that. Clearly it is the craftsmanship of your team. You should be ashamed that your quality went down the drain, and that you do not take credit that it was your fault, and not make things right. WE Will Never Buy Your Product Again...
- Shelly Rodriguez, North Dakota
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