2018 KZ Durango Gold 384RLT 5th Wheel reviews

KZ restored our faith in company and the people that work for them. 5 Stars We had our 5er 1 year and found spongy floor in corner of slideout with separation from wall. Our entry steps were not installed correctly. Slideout also didn’t want to go in or out. Dealer was of course was useless which I’ll not discuss here. Multiple minor issues also. Our first call to KZ was told to bring RV to factory. Every call we made to them was handled professionally and sincerely in a timely manner. On our way to Shipshewana, our trailer brakes went out. We called Dexter who made the axle. They sent 4 new brakes and called someone in our area to put them on. (although it was done incorrectly). We were put up in hotel and called to come look at what they were doing and to make sure we agreed. Dexter also showed up and fixed brake issue. In 3 days everything had been done and more. Everyone at KZ we spoke to, we met in person and was competent, courteous and went out of there way to make sure we were happy. We are!!!

I bought this trailer for full time loving and I love it. I've been living in it for a little over 3 years and it has been a great trailer. The floorplan is great and the trailer tows real smooth. KZ has provided great support and they have been good to work with.