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2018 KZ Durango 5th Wheel reviews

2.6 (1 reviews)
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Liveability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty
1.0

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Gary Whitton

Texas

Reviewed on September 11, 2020

RV reviewed 2018 KZ Durango Sport view listing

2.6
I purchased a Durango fifth wheel ( KZ MANUFACTURING owned by THOR INDUSTRIES) in June of 2018 and I have had numerous issues with it. The day I took it home I plugged it up to get it ready for the first trip, next day went out to start getting ready for trip and the outside plug assemble had pulled loose fro... read more
I purchased a Durango fifth wheel ( KZ MANUFACTURING owned by THOR INDUSTRIES) in June of 2018 and I have had numerous issues with it. The day I took it home I plugged it up to get it ready for the first trip, next day went out to start getting ready for trip and the outside plug assemble had pulled loose from the exterior of the RV under the mere weight of the power cord...They had attached the exterior plug assembly to the outside wall of the RV with 1/4 long screws only penetrating into outside layer of fiberglass wall 1/8 inches. I Had to repair this the proper way myself and upon tell KZ I wasn’t offered any compensation for cost and labor, just received comment “ that’s a good idea” when I explained how I repaired it. While on my first trip a few days later the entire shelving collapsed in the pantry. I spent two days of my vacation and material cost repairing this issue myself (same response as plug issue when I reported it to them)( they had put 1/8 inch thick panel shelves spanning 34 inch by 20 inch with 1/2 inch particle board braces along each end...no bracing across middle. Bear in mind we had 5- 6 cans of veggies and a loaf of bread on two of the shelves. )Took it in to dealer February 6,2019 for repairs and it took more than 3 months to get it back. If I had not called constantly to the dealer and KZ and Thor Industries I wouldn’t have gotten it back that soon. One of the issues was the kitchen and bathroom counter tops...the laminate was coming loose from the material used under it. Design flaw. I have this problem again in May of 2020 same issue still under warranty. First time they just replaced with exact same counter tops and design. I researched this and discovered that they changed to this design to save money...old design used a better resign based material that was a solid piece that would not allow moisture to penetrate it. I asked them to replace my counter top with the cheapest material of this kind at a cost of $ 2095 dollars. That was with me doing some of the work as the cabinet counter company doesn’t do plumbing ( ie unhooking and hooking up the sink drains and faucets. ) I was told they would cover $450 and 1.5 hrs of labor. This amount less than hat dealerships charge them to fix this issue. This unit Msrp at $54000 ! THOR ANNOUNCES NET SALES OF $2 BILLION, IMPROVED GROSS PROFIT MARGIN AND HIGHER BACKLOG FOR THE SECOND QUARTER OF FISCAL 2020 03/09/20 And they can’t fix my issues that cost less than $2500.00 This particular issue was not exclusive to my RV, another customer whom I will not name at this time had his replaced eight times to no avail. I will not buy another product made by KZ nor governed by the parent company Thor Industries if they cannot stand by their product.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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