RV Type
Make and model
Floorplan
Year
2018 Keystone Raptor Toy Haulers 5th Wheel reviews
Liveability
4.8
Overall quality
3.0
Floorplan
4.3
Driving/towing
4.8
Factory warranty
2.5
Reviews
Stars Refinement
4 ratings and reviews
Voted most helpful review
Jennifer
Colorado
Reviewed on April 15, 2022
RV reviewed 2018 Keystone Raptor 428SP
3.0
So, sorry for the long review. We have a 2018 Keystone Raptor toy hauler that had a major weld break while driving down the highway that SHOULD NOT break. This weld attaches the hanger to the body of the unit. The axle is attached to the hanger. When the weld broke, the one side of the axle shifted forward an...
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So, sorry for the long review. We have a 2018 Keystone Raptor toy hauler that had a major weld break while driving down the highway that SHOULD NOT break. This weld attaches the hanger to the body of the unit. The axle is attached to the hanger. When the weld broke, the one side of the axle shifted forward and two of the tires rubbed together causing grooves down to the cords. This is a KNOWN problem and Keystone did some recalls but said our unit was not in the recall. We contacted our extended warranty company who said it was a defect not covered and we needed to contact the manufacturer. We contacted Keystone and of course the said they would not cover this and we needed to contact the manufacturer of the axle/hanger. Keystone said we were just outside our warranty period for the structure. This did not make sense as the manufacturer is not the one who welds this part to the unit. I contacted them anyway and was correct in the fact that they did not do the weld. In the beginning I asked who did the weld and Keystone refused to tell me. Once the manufacturer declined coverage I once again asked who did the weld. They finally told me. We will be reaching out to that company. Bottom line is that Keystone has horrible customer service and does not stand behind its product. They should own up to this and pay the relatively nominal amount to reimburse us what monies we are out. We are not asking for anymore than what we spent. If we need to get into a legal battle we will and it will cost them so much more than $1200-$1500 we are currently seeking. So many companies these days wasting money, a decline in customer service and honestly not caring. I had posted on FB however, they have chosen to take down my review and block me from contacting them. How petty for such a large company.
Livability
4.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
Martin Reed
Arkansas
Reviewed on November 29, 2020
RV reviewed 2018 Keystone Raptor 428SP
4.8
Very well built camper, fairly luxurious for a toyhauler, tons of storage everywhere.
If you want the biggest and best production built trailer, this is pretty much it unless you want to spend another 10k for full body paint....
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Very well built camper, fairly luxurious for a toyhauler, tons of storage everywhere.
If you want the biggest and best production built trailer, this is pretty much it unless you want to spend another 10k for full body paint.
Livability
5.0
Overall quality
5.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Trent M.
California
Reviewed on September 12, 2019
RV reviewed 2018 Keystone Raptor 398
3.6
Overall a good trailer,purchased in Oct 2017,so it's a 2018 model 398 king sweet.
Some issues so far are:
Front nose cap was flexing so bad the paint was cracking and a spider web effect. Mike Thompson rv had to remove and found that keystone never reinforced with fiberglass resin.
The front entry door c...
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Overall a good trailer,purchased in Oct 2017,so it's a 2018 model 398 king sweet.
Some issues so far are:
Front nose cap was flexing so bad the paint was cracking and a spider web effect. Mike Thompson rv had to remove and found that keystone never reinforced with fiberglass resin.
The front entry door contacts upper corner causing closing issues.Not covered under warranty even though keystone has a 3yr exterior warranty from sept 2017 and on, my trailer is a 2018 built in June of 2017 so they deny warranty even though purchased in Oct of 2017. Thanks keystone!!
The vinyl has started peeling off both bath room doors, 1 with shower,1 without. Not covered under warranty
Week relay in leveling system malfunctioned, not covered under warranty, 350.00 to fix. $6.00 part. Ouch!
Other than the issues stated, it's so far a good trailer. Just have to be a handyman to fix minor problems the arise.
The chassie seems good, good breaking etc.
Lol.
Hopefully this helps.
Livability
5.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
Voted most helpful review
Dick Westerhouse
Indiana
Reviewed on January 29, 2018
RV reviewed 2018 Keystone Raptor 425TS
4.0
I purchased a 2028 425TS on December 23,2018 and in preparing it for a 5000 mile trip have found various workmanship problems, everything quit working on the 12V side, finally found it had come unplugged, poor place and way it is plugged in! Found screws that hold patio latch were twisted off from over tighte...
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I purchased a 2028 425TS on December 23,2018 and in preparing it for a 5000 mile trip have found various workmanship problems, everything quit working on the 12V side, finally found it had come unplugged, poor place and way it is plugged in! Found screws that hold patio latch were twisted off from over tightening, light switch to accent lights hidden behind tv !!! Just dissatisfied with overall quality workmanship.I had a 2016 that I traded in which I no issues with.
Livability
5.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
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