2018 Keystone Montana 3701LK 5th Wheel Reviews on RV Insider (3)
Avg. Rating

The purchase of this Montana is our 9th RV but our first Montana. I let you know that so that it's known we are not strangers to the RV world. We were sold on this being the most quality you can buy in an RV for just under $100,000.00. Let me preface my review with this statement, we are not people that complain about things, in fact, we're those people that call the manager of a restaurant to our table to compliment a server that has done a good job. That being said, here it goes. We bought our 2018 Montana 3701LK new from Camping World in Myrtle Beach SC at which time it had been on their lot for 7 months. I wish I could say I was joking but literally 3 days after our purchase the nightmares began. Problems that I would've never imagined especially since it was moved only 3 miles to a local campground and that is where it stayed for the next 6 months while we lived in it as our home away from home while working out of town. Here's a short list from that 6 month stay. Central heat quit working, central air unit issues, water heater malfunction (that almost caused a fire), entry step issues, interior step material peeling, bugs getting in skylight in bathroom, light coming in through area of bedroom slide where it should be sealed, refrigerator leak (ice maker water supply line - not a huge deal but still), blinds not working properly, water dripping from one HVAC vent in LR ceiling during thunderstorms, rubber grommets on stove top knobs shredding, auto roof vents sticking, auto leveling ground jacks not holding stable and had to be re-adjusted about every 3 weeks, tile falling off of the wall, automatic leveling jack control unit not working properly, cab mirror completely faded, closet doors dragging, bearings falling out of drawer slides, cold air rushing in interior step vent during winter months (keep in mind, this unit has the polar package). This is a few of the things that went wrong. Let me continue by stating that we are non-smokers, in our 50's with no children or pets to conribute to any of these issues. I'll just be very candid here, as if having these these problems wasn't already bad enough, trying to compel Camping World and Keystone to take care of these issues was horrid at best. Both of these companies have the worst customer service I've ever experienced with anything I've ever purchased and I do mean ever. Now let's move on... My project in Myrtle Beach now complete,it's time to relocate to Hampton, VA. Keep in mind that we stayed in the camper for approximately 4 months for 4 days during the week then a hotel for 2 months while waiting for it to get out of the shop at Camping World. Finally it's ready, I back up under it, get out to lower it, dead battery from sitting in there yard. 3 hours later waiting for a jump everything is hooked up and down the road we go. Approximately 400 miles later, I get the Montana set up at it's new temporary home, walk in the door to start getting things powered up and to put the slides out only to find that when you pull a Montana 400 miles all of the crown mould at the ceiling will be laying in the floor, the trim around doors and entertainment centers will have gaps and the entry steps may or may not have issues again. Now everything is set up and we've been there for a week while battling with Camping World and Keystone to find out who is coming to put this crown mould back up (which never happens until I take care of it myself). Fall is upon us so there's getting to be a slight chill in the evening air so it's off to the thermostat to click that heater on, oops, not working again... Did I mention that Camping World and Keystone both should not be in business..!!! They make you feel as if you built the RV and your asking them to correct your mistakes. Horrible, horrible, horrible experience. My advice, stay away from this RV dealer and this manufacture unless you enjoy never ending issues with quality and being aggravated while trying to get issues taken care of. If I could give them both a zero star on the survey for customer service, quality of product and simple human decency it would be a double zero and even that rating may be too generous. As far as layout, we love the room and the rear kitchen. The slides could be larger, and the bedroom could be designed to have slightly more room... I only added this statement because I had to say something nice. Hope this review helps and keep in mind, if you decide to buy a Montana, once you sign that dotted line be prepared for a fight to the death getting any of your issues resolved, oh, and in the event they do decide to take care of a problem or two don't be in a rush to get it back either... Good luck and happy hunting... Unfortuntley signed, a very frustrated and dissatisfied customer, Todd M Stopher North Augusta, SC

There is no quality control. We purchased our RV 9 months ago- a brand new 2018 Keystone Montana 3701LK. In the 9 months we've had this RV, the furnace went out completely, the black tank cable broke, the tanks froze in the winter even with the tank heaters on, one of the ceiling vent fans broke, the a/c went out completely, the slide outs slide out about 4” while driving down the road (SO DANGEROUS!), the outside panel siding of the RV slid down while driving because they didn't put the screws in and it was held up only by silicone (also, so dangerous!), the ice maker has never worked, the televisions are refurbished TVs from Best Buy in our “brand new” RV, the electric went out for days because the one accessible GFCI was wired backwards, there were wood shavings, metal shavings, and loose screws left in the floor vents that I discovered during my first deep cleaning. All of this and Keystone has done nothing to assist despite multiple calls. They sent me an email saying to go buy some 2x4s to keep the slides in while we travel and wait for service to be available. They refuse to assist in a timely manner. What was originally planned as a cross-country adventure as we move from Virginia to Arizona has turned into a nightmare and we are staying at a hotel now out of pocket because it’s so hot out and the a/c is broken. Keystone will not reimburse the cost even though the average wait to have it fixed is 6-8 weeks. I strongly urge you to shop another brand so you don’t end up in a similar position.

So disapponted, hydraulics blew on first trip, fridge came from the wall, side panel on drivers side was not screwed in and only held by the silicon- fell off while driving- only had it for two weeks. Finishing work very poor- trailer looks beat up and it is only my hubby and I. Keystone- you need to up your game