2018 Keystone Cougar Travel Trailer reviews

very nice travel trailer, rv king bed, couch that folds out to a bed double console recliner, 2 refrigerators, electric fireplace, 3 slides, we have a Gazebo and. a rubber made 4x8 shed that can go with travel trailer. Travel trailer is off white with brown trim, cabinets are dark brown, Show less

This unit is great to live in. Roomy and comfortable all nice features to make it a home. Cougar is an excellent line of camper with 3 slide outs gives a lot of space for moving around. We have 2 large dogs ans space was never an issue. Show less

Purchased this unit at a dealer in NC, not Camping World. After 30 hours the furnace failed. Neither Keystone nor the dealership had access to parts. My husband found the part, a sail switch in another town, drove and picked it up, took it to RV mechanic. The dealership was useless and rude. These places take your money, that's all they want. The general manager was completely disrespectful and that applies to women. In addition, the bedroom door know fell off, outside screws are loose to the point I have hand tightened them. The unit is made with cheap materials. Flimsy thin plastic, dinette is a joke- not wood, but some type of thick laminate pin nailed to a wood frame. We cannot get grey water valve to release 🤨 They boasted about the Polar Package. Forget it! Its just some thin membrane under the rig, does not protect you from cold temperatures. Sold to us as a 4 season RV, but extremely difficult to maintain warmth. Cheap everything that is furniture. It's all plastic, bedroom is so poorly layer out you cannot walk around the bed. Has a king bed, should have been a queen or full. Dangerous for seniors and ppl with ambulatory issues. Very difficult to keep floors and carpet clean. This rig is almost $50k new, we paid $32k, which was $10k too much. Purchased extended warranty, but dealing with all three of these entities is a nightmare. Do not purchase for cold weather regions, save your money. I would never purchase another Keystone product. This has been nothing but a headache and depressing. I hope this helps one person steer clear of Keystone. God Bless Show less

Floor plan with bunk house in back. Really like it for what we need which is people sleeping with some kids. Kitchen and main room is great. Would rather have recliners than sofa but we wanted the extra fold out bed so sacrifice. Less kids will mean adding recliners. Bathroom has been great. Main bedroom is great really. Bed isn’t perfect but they never are. Outside kitchen gets more use than expected. Number 1 negative comment is piss poor outside storage. One through compartment with small door on drivers side. Very difficult to use that side so most goes in and out from passenger side. Cosmetic problems several but not serious. It’s heavy to pull IMO. Tougher than expected. Half ton isn’t enough if much distance. All mechanical has had no issues after two years of summer and winter camping. Show less

This Keystone model is perfect in so many ways - king bed in the master, full main living closet, 50" HDTV, vaulted ceilings, central air AND heat, full over full size bunk beds and a good size bathroom. Comfortably fits a family of 4-6. Auto leveling makes hitching and stabilizing a breeze! Show less

There is a reason Keystone doesn't have a user review web page. Here is my story: I purchased a 2018 Keystone Cougar 26-RVS in March 26, 2018 with a 1 year bumper to bumper warranty and with several other protections plans offered by Camping World. Our trailer cost over 40K. With new products such as this, there are most often issues that would fall under a warranty. Early in 2018 we saw some items like that and our dealer got the approval from Keystone and those issues were resolved. However, there were some more issues that were discovered late in the year so I set up an appointment to bring it in for some final warranty work late December or early January. I hooked the unit up like usual and began to pull it. It was a bit stiff but I thought that it was from sitting. About 1 &1/2 miles down the road a truck driver said my RV tires were smoking. I pull over immediately and called our dealer. They said I should be covered and to call my Good Sam roadside that I paid for. It took the tech about 1.5 to 2hr to resolve the issue, because we thought the breaks locked up. Now a new warranty issue. What had happened was the emergence break-release pin unit on the RV became defective so the RV engaged the RV breaks. Because I pulled the trailer about 1.5 to 2 miles with the RV breaks engaged it burned out the break drums. Once we got the pin to work I pulled the RV to CW. A warranty issue was submitted and was turned down by Keystone citing user error. I want to add that Keystone reps were very rude. I did all I could and our dealer did try to adjust the price to help and they made several attempts to resolve with Keystone, but they took a very hard line. I did suggest to my dealer they should either stop selling Keystone products or explain to customers the possibility of total lack of cooperation with Keystone. I was told by another dealer that Keystone is not honoring some simple warranty issues as they had in the past. I believed that in my case I had no liability and I pleaded with my dealer and Keystone (customer service SUCKS!). I even called and left a message with Marcus Lemonis CEO of Camping World, but I never got a response. My adjusted bill came to close to $500. I went to pick up my trailer April 19. I talked to the service manager and he agreed with me that this was not user error and he adjusted my bill. My dealer Camping World absorbed the financial burden that should have been the liability of Keystone. I recommend not purchasing Keystone products because there could be uncovered warranty issues. You can see from the other reviews that this company doesn't give a S... Although this is a beautiful RV, I will probably never purchase an RV from this company again unless they adjust their policies! Show less

Cougar has auto leveling, but ours gave constant errors. After attempting to put pads under the foot (which worked for a while) it fell off and broke. Keystone said their faulty leveling system did not break the foot we did. Sorry not under warranty. This is likely to be an expensive repair and we have to travel 3 hrs each way to deliver and then retrieve it after repair. I wouldn’t normally write these things, but the cougar quality in general is very dissapointing. Staples sticking out of carpet, door knobs disfunctional, etc. What’s next? Show less

We like the trailer, but there are some problems. The king size bed is nice but making it is real tough with the steps on the sides and the mattress is trash and had to upgrade. The drawers under the sink slide open every time you hit the brakes and the one screw holding the slides fell out. Added more screws and locks to drawers. The U-shaped dinette is good for two but no one can sit on the inside there is not enough room. To fix this I removed the U shape that way two can sit on each side, also made a new bigger table. The cabinets are cheap and not installed well. The rack on the back was attached with small self tapping screws. One broke off and I never used the rack. Drilled these out and installed 5/16" bolts. Water heater barely stays lit. Propane regulator is to low 6" we. Heater need min of 10.5"wc. Show less

First night out, woke up the the carpet soaking wet in the sofa/dinette slide. We were in Vegas. The moisture was from the A/C. The moisture made its way to the top of the slide and inside the Trailer. Dealer says they can’t find an issue. Have it Home in N. California. The fog was thick enough to cause moisture to puddle up on the slide. Carpet is soaked again. Local Keystone dealers won’t give me the time of Day because I did not buy from them. I have to drive over 90 miles to purchase dealer and they can’t see me until January 26. I called Keystone Corporate and there is nothing they can do. Afraid the moisture is going to cause water damage and that Keystone will not fix it and say it was lack of maintenance....... can anyone help me? Show less