2018 Grand Design Reflection 5th Wheel reviews

Love it. One of the best RV’s. made .total quality. Dealing with the dealership we bought it from was a pain in the ass. One of the slides ripped the flooring , and took 3 months to get an appointment to repair it, and they said it would only be 2 weeks to fix it, and it took two months. The dealership is 300 miles from my-home, and I told them that I would be there on this date and at this time, and it was parked way in the back, and it took them 2 hours to get out, and then I had to backup out on to a very busy street in downtown Sacramento 🤯🤯🤯. You get the picture.. love the RV, Dealership no so much. I could go on and on about the Dealership. Show less

We have been camping for over 20 years and this was our 4th camper. This has been by far the best quality camper we have ever owned. Only thing I think needs to improve is the cheap mattresses they put in them. However a mattress topper is a simple fix. Show less

We purchased our 5th wheel and have enjoyed taking it on extended trips. It hasn't let us down and is comfortable enough to live in for extended periods of time. When we started hearing complaints regarding the quality of tires that were initially installed on the rig, we took a precautionary measure and upgraded the tires approximately 1 year ago. The rig has been winterized every year, and once the cold season is over, it is de-winterized and all systems are thoroughly checked out to ensure everything is in working order. This trailer has been a low maintenance unit. When we go out, we travel for 2 to 3 weeks at a time. However, due to medical issues, we made the difficult decision to try and sell as it's become too difficult to travel like we used to. If it weren't for these issues, we would be planning our next adventure and traveling the country. Show less

We have had this RV less then 3 yrs. The oven doesn't work, the CG player won't play movies, the refigerator has to be run on full blast even though we defrost once a month. Hato to replace the water heater as it had 6 holes in it. Had to replace bottom base of toilet as flusher broke, we had to replace the motor in the large A/C unit. Mind you, we live in this RV and we are stationary in the San Benito area.We still owe $50,000 on a $65,000 unit that in my opinion is junk. I have contacted customer service and they never responded. We are both retired and our options are limited. We can't sell it becuase we would never get close to what we owe. My advise is to not by anything fron Grand Design Show less

I purchased this fifth wheel new in Dec. 2017. My wife and I have camped in it for a total of 290 nights, and have towed it 33000 miles in our nearly three years of ownership. We really love it for extended camping, and have spent a maximum of two months in it on a single trip. Our unit has the 12 cubic ft Dometic refrigerator and two A/C units. We only had two issues the first year of ownership - one was the kitchen slide tearing our floor (fixed by the dealer after getting Grand Design involved), and the other was failed heaters in the recliners (both recliners replaced under warranty by dealer). Recently, we had a microwave failure and a propane regulator leak, and I fixed both of these issues myself. With such heavy usage, I'm impressed that the unit is holding up pretty well. Of course, we have had a few very minor issues with wooden trim pieces or drawer catches loosening, but this is to be expected with all the miles we have put on the trailer. All in all, we are quite happy with the build quality and we love the luxury features such as the auto leveling system. Show less

I have had a terrible experience with my Grand Design. I have a 2018 Grand Design Reflection 36BHS and since I owned it I have to had the A/C go out, replace the refrigerator, (Dometic appliances) the oven keeps turning off, replace ceiling vent in bathroom. When towing I have to take all my clothes from the closet, because the cloth rod will break. The heated and message theater seats stop working. I have called customer service and the have not been able to help on any issue. I had purchased the 5th wheel used (6 months old). Grand Design does not honor warranties if you purchase use, even though it is within 1 year period from original owner. Show less

It’s a dream to tow - it’s a piece of cake to back up into a parking space - it’s so light weight I hardly noticed it was back there while towing it - it has an exceptional bathroom and a shower - it’s as big as the shower stall in my house Show less

We purchased this unit new from a dealership in Milwaukie, Or. We selected this unit because it has a nice floor plan for our family and my in-laws owned a Solitude that seemed to be of nice quality. I have owned several RV travel trailers and I am familiar with the ins and outs of them. From build to deliver to what should be a final inspection and then minor repairs and adjustments at time of purchase or preferably before purchase. This unit seemed as good or better than any of our previously purchased rvs. However, time will tell. Turns out the air ducting into the front bedroom was loose and fell off. The dometic thermostat and control panel was defective. The outside refrigerator brackets were ripped out of the wall. The shelf in the compartment next to the outside refrigerator was cheaply made with a flimsy base that sagged within one month of normal use. The awning was twisted due to the fabric being incorrectly installed on the roller. The kitchen cabinet under the sink has misaligned doors that basically need to be completely rebuilt due to unsuccessful attempts at fixing which caused to many holes for the hinges. The table does not sit flat. Leans to the inside. The hot water heater would not ignite. And the biggy, Grand Design did not follow dometic installation recommendations for the refrigerator. The specs say no more than a quarter inch of space between the refrigerator and the walls of the cabinet it is installed in. Grand design had as much as six inches on one side and about ten inches at the top. The so called baffle intended to direct the heated air from operation outside the top vent was warped and just hung loose from the ceiling of the slide out. All of the heated air was just surrounding the refrigerator compromising its ability to cool and stay cool. After a year of in and out of the dealer and constantly communicating with the dealer and Grand Design I began to realize that I was simply being blown off. They all have their basic test protocols and supposedly all the tests showed the refrigerator functions properly. Except the tests were never done in real world conditions. 80 degree days, full of food, the doors being open and closed, etc. After I finally gave up on Grand Design and the dealer I decided what do I have to loose? I pulled the refrigerator out myself and that’s when I discovered the shameful installation attempt on Grand Designs part. The space and the baffle faults. The insulation they put in around the refrigerator was pathetic as well. The bare minimum literally. It may as well not even been there. I reinstalled the unit using foam board insulation filling 100% of the gaps at the sides and the top. I created a baffle that literally does not allow the intended exhausted air from the fans at the rear to go anywhere except out of the upper side vent. Guess what? Now the refrigerator stays cool. No more fluctuations from 37 degrees to more than 50 degrees through the day. No thanks to Grand Design or the dealer. As far as all the other things I mentioned, I also fixed myself. The final inspections from Grand Design and the dealer was a fail if even performed. Grand Design claimed to be a company who wanted to take all of the things they learned from working at previous RV companies and the things they have learned from past customer feedback and improve on these things. Especially in the customer service aspect. My personal experience is they are no different at all. Yes they may have their top of the line model and may be better than average. But really? What does that mean? I experienced all of the same issues dealing with Grand Design as with any other average company who looks out for their best interests over the consumer. The best trailer I ever owned as far as quality and functionality was a Keystone Outback. I was hoping it would be our new Reflection. Sadly it turned out to no Grand Design at all. Show less

I've been RVing over 20 years, and have owned 3 other brands in that time. This is my first 5th wheel and first Grand Design product. It will not be my last Grand Design. Overall quality is better than most brands. Factory support for a warranty repair that I made myself because I didn't have time to get a dealer appointment was excellent. The 2018 owners' rally was a lot of fun, and everyone I met from the factory was extremely helpful and knowledgeable. Thank you Grand Design! Show less

Pretty good layout for a smallish 5th wheel.auto level is great.cabinetry looks good but is held together with staples. Repaired a few drawers already. Probably Have about 15,000 miles so far. Factory repairs on water heater went well. Customer support is good.Frame spring bracket broke. Very scary Show less