2018 Grand Design Reflection 28BH 5th Wheel reviews

We purchased this unit new from a dealership in Milwaukie, Or. We selected this unit because it has a nice floor plan for our family and my in-laws owned a Solitude that seemed to be of nice quality. I have owned several RV travel trailers and I am familiar with the ins and outs of them. From build to deliver to what should be a final inspection and then minor repairs and adjustments at time of purchase or preferably before purchase. This unit seemed as good or better than any of our previously purchased rvs. However, time will tell. Turns out the air ducting into the front bedroom was loose and fell off. The dometic thermostat and control panel was defective. The outside refrigerator brackets were ripped out of the wall. The shelf in the compartment next to the outside refrigerator was cheaply made with a flimsy base that sagged within one month of normal use. The awning was twisted due to the fabric being incorrectly installed on the roller. The kitchen cabinet under the sink has misaligned doors that basically need to be completely rebuilt due to unsuccessful attempts at fixing which caused to many holes for the hinges. The table does not sit flat. Leans to the inside. The hot water heater would not ignite. And the biggy, Grand Design did not follow dometic installation recommendations for the refrigerator. The specs say no more than a quarter inch of space between the refrigerator and the walls of the cabinet it is installed in. Grand design had as much as six inches on one side and about ten inches at the top. The so called baffle intended to direct the heated air from operation outside the top vent was warped and just hung loose from the ceiling of the slide out. All of the heated air was just surrounding the refrigerator compromising its ability to cool and stay cool. After a year of in and out of the dealer and constantly communicating with the dealer and Grand Design I began to realize that I was simply being blown off. They all have their basic test protocols and supposedly all the tests showed the refrigerator functions properly. Except the tests were never done in real world conditions. 80 degree days, full of food, the doors being open and closed, etc. After I finally gave up on Grand Design and the dealer I decided what do I have to loose? I pulled the refrigerator out myself and that’s when I discovered the shameful installation attempt on Grand Designs part. The space and the baffle faults. The insulation they put in around the refrigerator was pathetic as well. The bare minimum literally. It may as well not even been there. I reinstalled the unit using foam board insulation filling 100% of the gaps at the sides and the top. I created a baffle that literally does not allow the intended exhausted air from the fans at the rear to go anywhere except out of the upper side vent. Guess what? Now the refrigerator stays cool. No more fluctuations from 37 degrees to more than 50 degrees through the day. No thanks to Grand Design or the dealer. As far as all the other things I mentioned, I also fixed myself. The final inspections from Grand Design and the dealer was a fail if even performed. Grand Design claimed to be a company who wanted to take all of the things they learned from working at previous RV companies and the things they have learned from past customer feedback and improve on these things. Especially in the customer service aspect. My personal experience is they are no different at all. Yes they may have their top of the line model and may be better than average. But really? What does that mean? I experienced all of the same issues dealing with Grand Design as with any other average company who looks out for their best interests over the consumer. The best trailer I ever owned as far as quality and functionality was a Keystone Outback. I was hoping it would be our new Reflection. Sadly it turned out to no Grand Design at all. Show less

We have been more than pleased with the Grand design reflection 28BH! It is so hard to find the perfect floorplan for a family with 2 little ones without sacrificing a lot of other useful features, but this model was the perfect mix of beautiful loving space, large bunk beds, plenty of storage, and great finishes. The 2018 28BH model still has the two double bed sized bunks that allow plenty of room for growing boys, but without wasting a ton of space on a separate bunk room. The overall build quality seems excellent, we haven't had a single issue in the 2 years we've had ours so far. We will definitely continue to look at Grand design units as we move through changing stages of our lives. Show less

Overall a good camper just some cons below but I rated it high for a reason- I am happy with the bones of it, I tow with a F150 and it pulls great. Fair size tanks for dry campers, with integrated solar connection. Great storage space in the front, bottom bunk folds up for great space there. Nice Steps. And all the bells you want ( BT audio, LED backlit speakers, It is supposed to be a higher end camper, but that would be misleading. Trim has come off in several areas, Exterior Outlet came out of the wall. Anywhere that can not be seen is poor quality. LED light strip on front cap is non functioning. 2018 model outdoor latches are quite poor ( folks bought the 2019 model and the latches are great) It is very unstable no matter how I set it up, it will rock if someone moves at all while in bed. After the slide is out you will need to re adjust your jacks. Show less