2018 Forest River Cedar Creek Champagne reviews

The support from the company itself, forest river, is terrible. You can tell they are super corporate, and more worried about the bottom line, then the customer. Local dealer was able to help. I would not buy another Forest River related product. Show less

OMG where do I start. Upon check into the dealer where they sold me my Cedar Creek Champagne I was told to go to the lounge and they would have my RV repaired by the end of the day. Well, at 3:30 pm that day no one had contacted me in the lounge to advise me of anything, but the young lady (receptionist) came back to ask all the people in the lounge if our tech had been in contact with us. Not a single customer in the lounge stated they had heard from their tech. The dealer has a 60" TV screen with divided screens so that you can see the work going on in their NEW 120 ACRE service center in Cleburne, Texas. So the young receptionist calls my tech in front of me and tells the tech she needed to call me for an update. The Tech did not call instead went back to what she was doing (NOTHING). Short story, the dealer has had my RV for 3 weeks and keep saying they are waiting on parts but have been shipped on a donkey. After getting management involved, because the warranty company first refused to cover the repairs and the 7 year warranty states my issues should be covered, come to find out the service tech wrote up the repairs incorrectly. Some of the parts have arrived only to find out that whoever researched the problem with the slide failed to order a arm that pulls the slide into the unit that is missing teeth. Not sure their mechanics are fully qualified to work on a Cedar Creek Champagne. It's sad when you spent $100,000. on an RV and once you leave the showroom they WILL NOT TAKE CARE OF YOU without calling your attorney. Hope to get my RV back this year. Show less

Been back to Shady Pines several times for warranty work.. hot water, screws falling out, paint on cab doesn't match, slide covers replaced, Forest River customer services says they will call back in so many hours..forget that. Took 2 weeks to talk to them about all my problems. Folks, when we pay about $100,000 for this we should expect service from company... my dealer is great but they need to get away from Forest River mtg products.. Show less

Am very sorry to spend almost $100,000 and get such a poor product. Screws come out every trip. Awning covers don't work well. Quality control is nothing for Forest River. I have had it 2 weeks and camped 4 nights and would love to have money back. My ratings are 0.. Show less