Voted most helpful review
Dennis Gingras
Wisconsin
Reviewed on March 4, 2021
I have already covered the awful experience with Buying an RV from Camping World in a previous review. This is about the RV and the company behind it.
First let me warn you that if you buy a brand that is made just for Camping World by a manufacturer, you had better plan on long term ownership. None of the...
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I have already covered the awful experience with Buying an RV from Camping World in a previous review. This is about the RV and the company behind it.
First let me warn you that if you buy a brand that is made just for Camping World by a manufacturer, you had better plan on long term ownership. None of the dealers where I went to to trade it in wanted to touch a CW exclusive product. These RV's are made with scaled down interior and build quality to meet a price/profit margin for the dealer.
Second, when things started to go wrong on the first camping trip, the manufacturer (Dutchman) was non existent for customer service. Everything is held together with tiny staples and tape. Walls bowing, moldings falling off, seam tape peeling off, outside decals peeling, caulking pulling loose, etc.
Third, the design of things is not thought out. Dump valve is under the slide so you have to crawl on the ground to get at it when the slide is open if you are in a sewer hook up site. The tongue is too short, not leaving enough room to mount your equalizer hitch brackets. Manual tongue jack was not strong enough and bent. Dealer said side wind jacks aren't rated for lifting the RV and the back of the tow vehicle (when removing weight distribution bars) so they replaced it with a top wind jack. Trouble is, the propane tanks are too close to the jack so when you need to use it, you have to remove the tank cover so there is room to turn the jack handle. Might as well leave the cover off, because it won't go on all the way with the hitch brackets in the way.
Finally, Dutchman/Keystone doesn't care who sells there product. There are so many product problems with this brand that a dealer who cares would not want to sell them for fear of getting a bad reputation.
Take your time and spend an hour by yourselves without a dealership employee to check every single thing in and out on the unit BEFORE you sign the contract. Make a list of every loose, broken or not working item and tell them you won't sign until they are properly fixed. If they say they will take care of them on your first service visit, walk away. Mine spent over 8 months in the shop in the first 2 seasons waiting for Dutchman to authorize repairs and then send parts.
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