Voted Most Helpful Review 2017 Thor Motor Coach Tuscany 44MT View Listings
|Driving / Towing|
|Factory Warranty / Support|
First of all, the floor plan is EXCELLENT, for us. We have the 'special slide option' with a floor to ceiling picture window and 2 Euroloungers with a table between them. We expect the livability to be very good when we retire and travel even more than we do now. The quality of the construction/installation is only FAIR. For a new Coach at this price point and the so-called 'top of the Thor Motor Coach line', the situation is quite sad, for the buyer! There are too many issues to go into here, BUT the selling/delivering dealer in IN did a terrible job of pre-delivery inspection, and we spent 3 days with them just to be able to get on the road. The 3rd day of a 5 week trip back to UT, the shower leaked so bad, we could not use it at all! The engine brake was not hooked up as was the dash air, and the main awning failed. The best Thor would do is to direct us to one of their dealers 500 miles away and out of our trip plan so we decided to 'rough it'. Luckily, when we got back to UT, our non-selling, but servicing dealer was GREAT! Their #1 tech took our Coach as his personal challenge to get into Factory Fresh condition. They had to keep it for almost 2 months working with Thor to get EVERYTHING covered by the warranty. We lost the 2017 travel season as a result. The number of fit/finish issues was unbelievable. Where was Quality Control at the plant prior to sending it to the dealer? We are in this for the long haul, BUT we would not recommend a Tuscany to anyone UNLESS they were ready to spend several weeks to months after delivery to ensure all issues were remediated during the warranty period. Lastly, the number of times we heard that Thor had trouble hiring and retaining good workers gave us migraine headaches! Thor seems to push these RVs out the door and IF the owners complain about the quality of manufacture/assembly, leave it to their dealers to correct. If it wasn't because neither Tiffin's Allego Bus nor Entegra's Anthem had the 'open' floor plan we wanted, we would have purchased one of them. instead. We wish we could provide a more positive review because we spent so much time at dealers and doing research to buy this Coach, but we feel that Thor really let us down! To us, the magnitude of the issues we faced as a result of their sloppy assembly/manufacture is unforgiveable!
- Jay & Debbie Rolls, Utah
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