Voted Most Helpful Review 2017 Thor Motor Coach Quantum PD31 View Listings
|Driving / Towing|
|Factory Warranty / Support|
Bought my Quantum in GA Aug 27,2017..couldn’t pick it up when scheduled due to dealer safety concerns. Picked it up and returned it for problems 3 more times, then had to accept it mid Dec because we moved cross-country. Already had 3 new batteries, critters nesting through holes in floor, inoperative cameras, radio, slide. On 1st trip, piece of cabinet fell off, slide worked intermittently, coach battery couldn’t hold a charge, driver mirror had to be bungeed into position, cold air through head of bed, sliding doors in bedroom and bath not bolted and swinging, side door blew open because it wasn’t cut/fit correctly and so much more. When I arrived in WA, Thor was no help. They sent me to Cruise America and Freightliner for repairs— neither worked on Thor’s. I finally found my own repair dealer, but Thor was not very helpful despite approving them to do the work. In Dec2018, Thor sent one of their top mechanics to fix it at the dealer and pronounced it fixed. I took it home- problems not fixed and they sent the top mechanic to my house for more fixes. The fixes seem to never fix the problems. He also recommended several truck fixes-first GA repair broke passenger door panel when fixing the mirror to make it operational, and Thor was supposedly setting that up when all their communication with me stopped. They stopped answering my calls and emails. Since 12/2018, I now have to purchase a new slide pump as my slide got stuck open on my second use of this RV, the cameras and radio don’t work again, same electrical problems and central lights don’t work in coach, shower doesn’t drain, kitchen sink doesn’t drain, trim came off and flaps in the wind, there is absolutely no recreation involed in my RV. My 1 year warranty ended with about 11-1/2 months in the shop—both in GA and here in WA. I tried using the Quantum this weekend and the slide got stuck open. The pump is shot and I am paying for a replacement. This bill will be over $3,000 to fix the same problems Thor claimed to have fixed. I can’t see any quality control from Thor initially and the dealers are playing catch up repairing the same issues again and again. Thor has soured us to the Rving experience and I would certainly never consider buying any Thor product. I call my Thor the”Bimbo”—looks good, but nothing past that. If you want a pretty RV that sits in your driveway or the repair shop, then Thor is for you. My Thor is once again in for at least 2 weeks of repairs and I am canceling our summer reservations. We can’t trust this Thor product to not leave us stranded again. Never again Thor! I just threw away my money to Thor.
- Wendy, Washington
Did you find this useful?