2017 Thor Motor Coach Challenger 37TB Class A - Gas Reviews on RV Insider (3)
Avg. Rating

We bought this couch brand new from a dealer in Burleson Texas. The day we took delivery should have been the time to run like crazy, but the dealer told us they would are everything right. Well here we are 2019 still don’t have satisfaction at all. Let’s start with the couch we asked them to demo it when we took delivery on how it opens up to a bed well 6 count them 6 service guys and sales reps later know on had a clue how it worked. We sent a video to Thor Corporation and they sent us a demo video back low and behold it was not even the same couch. They did offer to send us new cushions because that is what they felt the problem was I now have 4 complete sets of cushions none of which has solved the problem. We received a new couch to replace the one in the RV we were finally feeling happy till we opened the box and realized they sent us the exact same couch. OMG are you kidding. t has literally spent more time in the shop then my drive way. It has been back to the dealer numerous time, back to the factory once so far. Even to the body shop to put the back cap back on that fell off. To our surprise was put on the RV with a few small screws, thank goodness nobody went up the ladder that would have ended badly. We have had a water leak into the camper due to hoses not being connected at the factory and guess what they are to short to connect. My husband had to go to Lowes and buy a hose to go in between them. We had to replace all the speakers in the unit in the first few months at our expense all of them had holes in them. The shower floor pan had to be replaced due to leaking. The flooring had to be repaired (which looks bad still ) due to not being installed properly at the factory. The out side door trim has been replaced numerous time and still fails off at any point weather parked or driving the unit. Oh and the door wont stay true so you may have to force your way out like we have had to do numerous times. My grandchildren fell through the dining table bench(thank goodness no injuries) My husband rebuilt it come to find out a bench seat with absolutely no supports in them at all. the draws don’t stay shut when going down the road, these have also been fixed numerous times as well. Still not fixed. Thor had a driver come pick up our unit take it to Indiana from Central Texas to fix a very long list of items. TO our surprise it came back worse then when it left our house. Here is my recommendation to anyone thinking of buying any Thor product DON’T DO IT. Find a product they do not make and start there, They have horrible quality control or should I say no quality control. I can see why their motorized divisions are losing money by the multi millions every quarter

Our family of 5 loved our Thor Challenger. We've traveled all over and made such great memories. The layout was great, and having a second bathroom for our young girls was very helpful. The drop down bunk was a perfect personal sleeping space area for our older son, and the overall feel was quite roomy. Our favorite features included, the residential refrigerator, tons of storage, king bed, bunkhouse, extra half bath, driving comfort, 2 awnings, outdoor entertainment system, layout, comfort, dining booth,and more. We bought it brand new, and obviously we had a punch list of items that needed to fixed. If we did it all over again, we would buy the same brand & model, but 2 or 3 years old. It is from our experience personally, and in talking with others, that buying used is the way to go. By the time you get a used rig, the first/second year kinks get all worked out by Thor & their warranty support.

Under no circumstances should you consider buying a Thor Challenger. We knew there would be a few things that would need to be "tweaked"on a new bus but we found 50+ things....no exaggeration. We have now owned it just over a year and have yet to take either a short trip or a long one without a problem from the hot water tank cover coming off to big trouble with slides and jacks and the control panel. Buy something else.