Voted Most Helpful Review 2017 Outdoors RV Creek Side 23RBS View Listings
|Driving / Towing|
|Factory Warranty / Support|
Bought this trailer 12/17. Hadn't used it but tried it out in driveway so any problems could be fixed during 90 day acceptance period. Norcold refrig. never did work from the factory on gas. How can they ship this without even testing it? Took 6 weeks to get approval from Norcold and get a replacement. After first trip, I flushed the black tank with provided flush system. Instantly had water blowing out everywhere. Bottom line, the water line was folded over inside the floor and kinked so it blew up. Dealer had to remove the entire bathroom, toilet, sink, shower, cut out floor/wall to repair. (Service department at ORV implied they don't have those kind of problems when I called them at first!) Also toilet drain elbow joint is pulling apart so they gooped it up with more glue to hopefully hold it. Also the frame on the trailer is already rusting badly after just 6 months of sitting in dry weather and but one trip ...more than my previous RV had in 15 years. I had to call the factory to find out what the switches on the control panel did because they were not labeled. I had taken a tour of the factory and found that they really don't have a quality assurance system. They red tape all the defects for the fixit team to repair - hopefully before shipping...much like most manufacturers did 30 years ago. With a little effort and training, it could be good product. I'm sincerely hoping that we get to use the trailer more next season and that our problems are behind us.
- Madsen, Washington
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