Voted Most Helpful Review 2017 Keystone Montana High Country 378RD View Listings
|Driving / Towing|
|Factory Warranty / Support|
Poor customer service skills amplified our disgust with the quality of this unit. Fridge panels warping off and breaking the trim, bathroom door fell off roller and gouged trim, outdoor shower valve hot water side shot off and wont screw back in, auto vent controller dead so fan ran without a way to turn it off, and fridge takes forever to cool on either a/c or gas. Had to replace the GFCI in bathroom, it simply stopped working. Sofa/recliner weak (we are not heavy people). One of the larger window shades is dead. Bubbles in linoleum. Non metal bolts on glass cover for cooktop disintegrated and had to be replaced. Carpet THE WORST QUALITY which we should have noticed when buying, but come on... Overall, a great floorplan. But, even the EXIT signs on the escape windows have curled and fallen off. This is what we paid for? Oh, and the unit is on cape cod, on a seasonal site, so no, we can't "bring it in for a service". Send someone out to fix your defects! To make things even more insulting, tbbe keystones staff seem extremely unhappy and have very strong defensive language. Sounds as though they are fielding multiple angry people and are not emotionally equipped to have their jobs. I'm pissed, and when they didn't call back, I got even more upset. Then they got upset, that I was upset?? Not cool, Keystone. You can do much, much better.
- Really disappointed buyer, Massachusetts
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