2017 Keystone Montana High Country 310RE 5th Wheel
Avg. Rating

WARNING-Keystone is NOT the company of quality and service as in the past. Late September 2016 we purchased a 2017 Montana High Country 310RE. We uncovered it a few weeks ago (March 2017), discovering roof issues. Trying to keep this short as possible, my review consists of their actual response to not honor the warranty and our response, which they have completely ignored. Our dealer is shocked by their response, and is also stuck, trying to help us. KEYSTONE RESPONSE-As discussed and relayed via phone, we have fully reviewed your case file, and photos provided. Keystone does respectfully decline participation in the request of replacing your roof. This will be our final determination regarding your case. This is a warranty exclusion outlined in your Owner's Manual which I have attached to this e-mail and summarized below. "Keystone will not be responsible or liable for incidental or consequential damages of any kind or nature that result from any defect in the recreational vehicle. The disclaimer of consequential damages is not dependent upon the warranty fulfilling its essential purpose." Please note, Keystone does not recommend aftermarket products for their units. Any failures or issues that may arise or are related to or from an aftermarket product will not be warranted. We do appreciate the opportunity to review your request. OUR RESPONSE - Wow. That's all I can say, is wow. The warranty doesn't cover defects of a trailer that left the factory with waves, uneven plywood, and areas of the plywood lifting off of the frame?? There are also areas of staples coming up and no flashing to protect the rubber roof from the plywood. We have read and found information from those who didn't find these defects until they discovered leaks in their travel trailer. I guess we should just be happy we found this mess before any leaks occurred. But, according to the statement below, Keystone also states it will not cover any aftermarket product. So, if we repair on our own, in order to keep the trailer from leaking, this will void the entire warranty??? This is all very confusing... We thought warranties were made to cover defects??? We never would have dreamed to look for 'fine print' such as this in an owner's warranty manual. We thought maybe some of the minor issues we had with our previously owned 2013 Outback (we purchased brand new, because we found more time to start camping again) were because it was smaller and considered more of a mid-line quality travel trailer. About 12 years ago, we purchased brand new and were the proud owners of a Montana Mountaineer. We really enjoyed that trailer, but time didn't allow us to use it much and we regretfully sold it. So, we thought by spending our hard earned money (quite a bit, I might add) to again purchase a 'better quality', top of the line, Montana High Country, we would not have many problems. This purchase of the Montana High Country, in addition to our previous purchases, shows how much faith we had in Keystone. Our plans were even to purchase the ultimate top of the line, Montana, in a few years, as our retirement 'home'. I guess, since we never encountered any major issues before, we have been disillusioned in thinking that Keystone cares anything about their customers. Mr. Jackson, we are just sick over this. We purchased this trailer at the end of September 2016 and have only been out in it twice before putting it away for the winter. We are not trying to 'pull one over' on your company or get something we don't deserve, we just want to be treated as a respected customer. We are very confused. So, if the warranty doesn't cover DEFECTS, do we sue Keystone for selling us a lemon? Respectfully,

Jumped the gun on my first review this model it was junk and is now gone. In Florida this winter AC does not work properly, we smell plastic burning find the neutral wires in the electric panel were never tightened down causing the system to overheat melting wires taking out the inverterand other circuit boards. Magic fan won't shutoff. Keystone useless in finding us a dealer to get this fixed. Appts in FL 3-8 weeks out. Head home a month early. Bring in slide last time bolt falls out from couch drags across floor tears up flooring. Dealer starts repairs finds broken welds in main slide allowing water in resulting in mold under flooring. Dealer finds sag in the roof under AC no braces in roof to support AC. Keystone Customer Service was a battle at every turn. Keystone did not want to allow the dealer to pull the slide out to fix properly. Keystone claimed the roof sag was normal . Baloney. Bolts sticking up through bedroom floor carpet. Numerous cosmetic flaws. Keystone pushed us to the point of contacting a lawyer when our dealer stepped in and helped us out. BUY LOCAL. Montana used to be a quality name but once it was sold out to keystone.... Quality Control nonexistent.

RUN RUN RUN we have owned 7 campers we have camped for 20 years and BY FAR this is the worst unit we have ever owned. We have had 12 issues in the short 3 months we have owned it. We have used it once the rest of the time it has been in the shop. Dealership had poor service department. As far as Keystone they are the biggest joke ever!!!! Good luck getting anyone on the phone or to call you back and when you dismally get someone they could care less. NO CUSTOMER SERVICE AT ALL!!!! I intend to make it my life mission to spread the word how terrible Keystone RV's are. We truly loved camping raised our children to camp also they own their own units but after this I don't even want to camp anymore. I owned two Forest River camper a very good product so if you are in the market for a new camper look at Forrest River. We are in the process of trying to get Keystone to buy our unit back if anyone has any information on this please share.