2017 Keystone Cougar 327RES 5th Wheel Reviews on RV Insider (2)
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Recently we bought a Cougar rv by Keystone(Thor mfg). We could not get the air conditioner to cool the coach more than a couple degrees below the outside temperature. The dealer we bought the coach from "bent over backwards" try to remedy the problem but was unable to solve the problem. Keystone was not willing to help solve the problem. Our dealer was out some expense for parts(Keystone will not reimburse them for those parts and told us to park it in the shade then terminated our conversation. It is now my mission to mount a sign on the back of the coach warning people to not purchase one of these coaches.

We are very pleased with the dealer. They were very helpful and made our purchase easy. There was a chip in the counter top by the sink. The dealer tried to get Keystone to fix it, but Keystone said it was dealers fault. If they will not take of minor things, what will happen with a major issue? The dealer is great. I will purchase another brand from them.