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2017 Highland Ridge RV Open Range reviews

3.6 (10 reviews)
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Liveability
4.0
Overall quality
2.8
Floorplan
4.4
Driving/towing
4.2
Factory warranty
2.9

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Voted most helpful review

Robin Schreiner

Washington

Reviewed on June 8, 2021

RV reviewed 2017 Highland Ridge RV Open Range 368RLS view listing

2.8
We have problems with soft spots in our flooring, it is a structural problem we have had no leaks. Was told by the manufacturer, they have a two-year warranty. We will have to repair and replace the floor structure, and replace the vinyl. Sounds like a lot of other owners have had the same problem. We pay way... read more
We have problems with soft spots in our flooring, it is a structural problem we have had no leaks. Was told by the manufacturer, they have a two-year warranty. We will have to repair and replace the floor structure, and replace the vinyl. Sounds like a lot of other owners have had the same problem. We pay way too much money for Highland Ridge not to step up and fix this problem.
Livability
4.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

K Amicone

Pennsylvania

Reviewed on April 1, 2021

RV reviewed 2017 Highland Ridge RV Open Range 272RLS view listing

2.4
DO NOT PURCHASE A HIGHLAND RIDGE. The first year the warranty cover a new AC and awning. After that we are on our own. Paid over $30,000 for a new camper in 2017 that is now trash. The slide out was not properly manufactured (you can see where the screws missed the mark completely). This allows water to strea... read more
DO NOT PURCHASE A HIGHLAND RIDGE. The first year the warranty cover a new AC and awning. After that we are on our own. Paid over $30,000 for a new camper in 2017 that is now trash. The slide out was not properly manufactured (you can see where the screws missed the mark completely). This allows water to stream in. It is now full of mold and will cost more to repair than what it’s worth. Highland Ridge does not stand behind their products. Highland Ridge will not even answer an email or phone inquiry when they know you are calling about the trash they manufacture
Livability
4.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Donna Walden

South Carolina

Reviewed on December 16, 2020

RV reviewed 2017 Highland Ridge RV Open Range 293RLS view listing

2.8
Highland Ridge does not stand by the product it manufactures. I would not recommend buying a Highland Ridge. The slide floor has separated in my 3 year old unit and they refuse to even help with costs of repair. Customer service said no and wouldn't even talk with dealer about the issue. I am unable to move m... read more
Highland Ridge does not stand by the product it manufactures. I would not recommend buying a Highland Ridge. The slide floor has separated in my 3 year old unit and they refuse to even help with costs of repair. Customer service said no and wouldn't even talk with dealer about the issue. I am unable to move my slide in due to the issue. There is no water damage,no leaks. Just poor quality in design. 2500 to 3000 dollars to replace the floor in the slide. I had my previous RV, a different make for 15 years without flooring issues. The floor in a 3 year old unit should not separate. I bought this unit because I heard of the good quality and customer service of Highland Ridge. Well I have found out from experience that this is NOT the case. I regret my decision to purchase their product. Buyer Beware!
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Joshua Merwin

Texas

Reviewed on October 22, 2020

RV reviewed 2017 Highland Ridge RV Open Range 371MBH view listing

4.8
This review is towards the customer service at Highland Ridge. My unit has had to be repaired at the headquarters in Indiana and the service department went out of their way and went overboard in the repairing of our unit. i mentioned a few items that I knew needed repair but they found other things that coul... read more
This review is towards the customer service at Highland Ridge. My unit has had to be repaired at the headquarters in Indiana and the service department went out of their way and went overboard in the repairing of our unit. i mentioned a few items that I knew needed repair but they found other things that could be repaired as well. Things I didn't even know about. They just did things without even telling me, just things that I am still finding that they did that was not expected. Our experience with the repair facility is what makes us looking to own another Highland Ridge product.
Livability
5.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Derek Snider

North Carolina

Reviewed on August 21, 2020

RV reviewed 2017 Highland Ridge RV Open Range 272RLS view listing

2.6
Never buy from a company that will not stand behind their product. Cabinets falling apart just after 3 years. Poor quality, never will I buy an RV from Jayco Open Range again. Grand Design is the way to go.... read more
Never buy from a company that will not stand behind their product. Cabinets falling apart just after 3 years. Poor quality, never will I buy an RV from Jayco Open Range again. Grand Design is the way to go.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

David Burson

Wyoming

Reviewed on July 22, 2020

RV reviewed 2017 Highland Ridge RV Open Range 272RLS view listing

2.2
I wouldn’t purchase another Highland Ridge/Jayco. I’m a working man and saved my money so I could retire and enjoy traveling. We purchased our Highland Ridge Open Range brand new and thought we were buying a quality unit. Asked a lot of question about how they were built and what material was u... read more
I wouldn’t purchase another Highland Ridge/Jayco. I’m a working man and saved my money so I could retire and enjoy traveling. We purchased our Highland Ridge Open Range brand new and thought we were buying a quality unit. Asked a lot of question about how they were built and what material was used. We were told the flooring was 11/2 inches thick. Our mistake was we thought it was solid. Turns out it is 1/8 inch wood top and bottom filled with foam. After three years of traveling just in the spring and summer the floor has develop soft spots. Between the rafters it will sag 1/2 inch. The problem for us being in our later years of life it causes us to trip and fall. We are out of the two year warranty but thought surely the manufacture would stand behind their product. Every thing you read about their produce they state how They only use the best practices and material. But according to them this isn’t a problem and normal wear and tear called foam deflection. They also stated even if we were still in our warranty period it wouldn’t be covered. So now I’m stuck making payments on a Highland Ridge Open Range that I’m afraid to use. I’d Recommend you stay away from Highland Ridge/Jayco products. Be sure you don’t get taken by their sales pitch of quality product. Because clearly they only care about making money over selling something that should last more than three years.
Livability
3.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Jamie P

Florida

Reviewed on May 4, 2019

RV reviewed 2017 Highland Ridge RV Open Range 374BHS view listing

5.0
This is a very family friendly RV. Great layout, and plenty of room! Outdoor kitchen is very useful. Plenty of storage. Sleeps 8 easily. Lots of counter space in kitchen. King size bed in master. 1.5 baths.... read more
This is a very family friendly RV. Great layout, and plenty of room! Outdoor kitchen is very useful. Plenty of storage. Sleeps 8 easily. Lots of counter space in kitchen. King size bed in master. 1.5 baths.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Rob

Alabama

Reviewed on January 17, 2019

RV reviewed 2017 Highland Ridge RV Open Range 272RLS view listing

4.0
Outstanding rv had no problems when camping. Built very solid and with stabilizing jacks down there is not a lot of movement. Air conditioning and heating work very well. My overall experience with this trailer has been outstanding.... read more
Outstanding rv had no problems when camping. Built very solid and with stabilizing jacks down there is not a lot of movement. Air conditioning and heating work very well. My overall experience with this trailer has been outstanding.
Livability
4.0
Overall quality
5.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
4.0
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Voted most helpful review

Alabama Wadsworth

Alabama

Reviewed on November 18, 2018

RV reviewed 2017 Highland Ridge RV Open Range 293rls view listing

4.8
Have owned this camper for just over two years and I have been very pleased with it. Problems have been few but have been repaired by Highland Ridge. It came with a King bed which was absolutely impossible to get around, etc. Worked with RV dealer to change to a queen and that made such a difference! Made ... read more
Have owned this camper for just over two years and I have been very pleased with it. Problems have been few but have been repaired by Highland Ridge. It came with a King bed which was absolutely impossible to get around, etc. Worked with RV dealer to change to a queen and that made such a difference! Made the bedroom perfect! Be careful with the awnings...put them out slowly and check to make sure both sides of each awning are coming out. Have had to replace one awning. Again, Highland Ridge has been responsive in dealing with problems. LED lights recalled and replaced. Also this RV is so easy to pull, you forget it is behind your truck. I really love the outside area. Sitting under the awning and watching TV or sitting by a small fire is perfect. The outside small refrig is great to grab a drink when you are on the road or you are sitting outside. Another perk is that you can use the bathroom when you are on the road and the slides are in.... really nice feature of the model. Highly recommend.
Livability
5.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

James

Texas

Reviewed on June 24, 2018

RV reviewed 2017 Highland Ridge RV Open Range 368RLS view listing

5.0
Best floor plan I have seen. The unit is the perfect size for traveling not to large however has all the comforts of the extra large units. It is light weight and easy to pull. The full size fridge and micro wave are great. Love the 50 inch flat screen and fireplace... read more
Best floor plan I have seen. The unit is the perfect size for traveling not to large however has all the comforts of the extra large units. It is light weight and easy to pull. The full size fridge and micro wave are great. Love the 50 inch flat screen and fireplace
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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