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2017 Highland Ridge RV 5th Wheel reviews

4.0 (20 reviews)
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Liveability
4.4
Overall quality
3.4
Floorplan
4.5
Driving/towing
4.4
Factory warranty
3.3

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20 ratings and reviews

Voted most helpful review

Howard Shaw

Reviewed on March 8, 2023

RV reviewed 2017 Highland Ridge RV Open Range 3X 349RLS view listing

2.2
We bought this RV new in 2018. We liked the 3X which meant that there was an increse in the insulation. As we stay in southern Florida for 4 months in the winter and visit the eastern shores during the summer, it seemed to be a good idea. Bad idea! The foam that is used in the floors breaks down and you end u... read more
We bought this RV new in 2018. We liked the 3X which meant that there was an increse in the insulation. As we stay in southern Florida for 4 months in the winter and visit the eastern shores during the summer, it seemed to be a good idea. Bad idea! The foam that is used in the floors breaks down and you end up with crumbled foam under the floor covering. Very costly to repair! It is a common issue that Thor will not cover after the 1 year warranty is over. The cable operated slides hang up when pulling in the two main slides. The suspension has failed twice now. Spring hanger was only spot welded, broke off from fame. Over $800 to repair. Now an estimate to repair crumpled foam in floor, $3200. Thor replaced the entry door. Now have a 3/8" gap under the door instead of a 1/2" gap. Had to file half the plunger off in the bathroom door to get it to go into the hole in the wall plate to keep the door closed. The mattress that came with the trailer, you cannot sleep on it. Thin, cheap junk. Open the upper cabinet door in the rear of the coach, on a sunny day, you can see the red glow from the outside upper marker light. No insulation there. Too many more problems to talk about, not enough space to cover it all. Just a poorly built, well designed rig. Don't walk away from a Thor, RUN! Unfortunately, I did not learn from the experience with a priorThor RV. My prior Thor was a Super C, and it was poorly designed, poorly constructed. Ford F550 chassis was good, but the camper body was terribly cheap, poorly constructed and we should have learned better than to buy another Thor. Honest opinion.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Jessica K Mealer

Reviewed on January 29, 2023

RV reviewed 2017 Highland Ridge RV Light 295FBH view listing

5.0
Absolutely love the massive storage capacity and the ease of use of all of the internal and external controls. Did extended stay in this fifth wheel and never had issues maintaining comfortable temperatures despite the exterior weather. Jacks/leveling and moving this RV around was very easy. Truly only lackin... read more
Absolutely love the massive storage capacity and the ease of use of all of the internal and external controls. Did extended stay in this fifth wheel and never had issues maintaining comfortable temperatures despite the exterior weather. Jacks/leveling and moving this RV around was very easy. Truly only lacking in a washer although one could always buy a portable to put in the shower. So many small features in this RV added up to a very comfortable homey feel. The versatility of having three propane tanks in the storage bay is unbeatable.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Richard

California

Reviewed on August 24, 2022

RV reviewed 2017 Highland Ridge RV 388RKS Open Range 3X view listing

5.0
As a full-timer in this model RV for 4 years, I will say this is a solid, well-built, constructed RV. This model tows phenomenal and has been across the country twice with no issues and I have had it in many different environments from hot deserts to snowy winters. I would recommend this RV model for any li... read more
As a full-timer in this model RV for 4 years, I will say this is a solid, well-built, constructed RV. This model tows phenomenal and has been across the country twice with no issues and I have had it in many different environments from hot deserts to snowy winters. I would recommend this RV model for any lifestyle. It is especially perfect for full-time as it has an open floor plan and plenty of storage and space. Due to no issues and concerns, I do not have experience dealing with the manufacturer for this particular model.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Donna Walden

South Carolina

Reviewed on April 9, 2022

RV reviewed 2017 Highland Ridge RV Light LF293RLS view listing

3.4
Bought this as we thought it was a well built Fifth wheel with a good floor plan. Have had issues with the living room slide since we bought. The Dealer had no idea how to repair a unit with the cable drive system, even though the dealer was a certified Open Range dealer and repair shop. In fact, they made th... read more
Bought this as we thought it was a well built Fifth wheel with a good floor plan. Have had issues with the living room slide since we bought. The Dealer had no idea how to repair a unit with the cable drive system, even though the dealer was a certified Open Range dealer and repair shop. In fact, they made the problem worse. I have contacted Highland Ridge and BAL, the company that manufactures the slide system to no avail. I am sincerely disappointed in Highland Ridge and Jayco. Getting parts for the slide system is horrible. Currently the unit is with a private repair company that is trying to fabricate a repair for the unit. He states the system has a terrible design flaw with the slide being too heavy for the cable system. The only advice I can give is to stay away from Highland Ridge Open Range units with the BAL slide system. We bought this unit for our retirement and it is a shame we have missed camping trips due to this issue. I had always heard that Jayco stands behind their products, but this has not been the case for us. Jayco bought out and has manufactured Highland Ridge Open Range units since 2014.
Livability
5.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Jason Fiedler

Minnesota

Reviewed on March 12, 2022

RV reviewed 2017 Highland Ridge RV Open Range Light 295FBH view listing

4.0
Been a very good RV. Finishes are nice, layout is great with kids. Tows great with my 1/2 ton truck. Would be nice to have a little more storage but overall been a great trailer. Heat in the front bunkhouse is a little hard to regulate with the furnace being so close but an adjustable vent easily cures the is... read more
Been a very good RV. Finishes are nice, layout is great with kids. Tows great with my 1/2 ton truck. Would be nice to have a little more storage but overall been a great trailer. Heat in the front bunkhouse is a little hard to regulate with the furnace being so close but an adjustable vent easily cures the issue.
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

Robin Schreiner

Washington

Reviewed on June 8, 2021

RV reviewed 2017 Highland Ridge RV Open Range 368RLS view listing

2.8
We have problems with soft spots in our flooring, it is a structural problem we have had no leaks. Was told by the manufacturer, they have a two-year warranty. We will have to repair and replace the floor structure, and replace the vinyl. Sounds like a lot of other owners have had the same problem. We pay way... read more
We have problems with soft spots in our flooring, it is a structural problem we have had no leaks. Was told by the manufacturer, they have a two-year warranty. We will have to repair and replace the floor structure, and replace the vinyl. Sounds like a lot of other owners have had the same problem. We pay way too much money for Highland Ridge not to step up and fix this problem.
Livability
4.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Donna Walden

South Carolina

Reviewed on December 16, 2020

RV reviewed 2017 Highland Ridge RV Open Range 293RLS view listing

2.8
Highland Ridge does not stand by the product it manufactures. I would not recommend buying a Highland Ridge. The slide floor has separated in my 3 year old unit and they refuse to even help with costs of repair. Customer service said no and wouldn't even talk with dealer about the issue. I am unable to move m... read more
Highland Ridge does not stand by the product it manufactures. I would not recommend buying a Highland Ridge. The slide floor has separated in my 3 year old unit and they refuse to even help with costs of repair. Customer service said no and wouldn't even talk with dealer about the issue. I am unable to move my slide in due to the issue. There is no water damage,no leaks. Just poor quality in design. 2500 to 3000 dollars to replace the floor in the slide. I had my previous RV, a different make for 15 years without flooring issues. The floor in a 3 year old unit should not separate. I bought this unit because I heard of the good quality and customer service of Highland Ridge. Well I have found out from experience that this is NOT the case. I regret my decision to purchase their product. Buyer Beware!
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Dina Butler

Texas

Reviewed on October 25, 2020

RV reviewed 2017 Highland Ridge RV Open Range 3X 309RLS view listing

5.0
We’ve had our Roamer 5 years,and have been full time living in it on the road for the past 2 years. Not one major problem,and the problems we did have was under warranty and taken care of expediently every time, no questions asked. We put a road Road Master on our truck and it pulls like a dream... read more
We’ve had our Roamer 5 years,and have been full time living in it on the road for the past 2 years. Not one major problem,and the problems we did have was under warranty and taken care of expediently every time, no questions asked. We put a road Road Master on our truck and it pulls like a dream. We have a Ford F-150 4 4 with 5.4 liter engine. RV is 38 ft. Long w/3 slide outs, 2 ac units. We’re looking into trading in and yes it will be another Roamer and anyone looking to own an RV should look into them closely... you will not look any further!
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Robert Dobson

Pennsylvania

Reviewed on September 19, 2020

RV reviewed 2017 Highland Ridge RV Roamer 347RES view listing

2.8
In august 2017 we became (at the time) proud new owners of our new fifth wheel. This was our dream, to own a fifth wheel and travel around the country. I wish I new then what I know now. I would never and will never consider buying a Highland Ridge RV of any kind. They build absolute JUNK!!!!!! We have had m... read more
In august 2017 we became (at the time) proud new owners of our new fifth wheel. This was our dream, to own a fifth wheel and travel around the country. I wish I new then what I know now. I would never and will never consider buying a Highland Ridge RV of any kind. They build absolute JUNK!!!!!! We have had more water leaks than should happen. First the bedroom slide. Now the slide that has the dinette and recliners on it. The big one though is the roof. The air conditioner was not properly installed or supported on the interior. We have been trying to get it fixed for 2 years and now it has started to ruin the roof. The trailer is now out of warranty. Highland Ridge (jayco) have done nothing to help us out. We had to fight tooth and nail to even get them to pay to try and have it fixed. I read that they now have a 3 year warranty on their RV's. People think this is great. DO NOT BE FOOLED. They are only offering this because you will have your RV in the shop more than you will get to use it. I have a new goal in life. To discredit Highland Ridge (jayco) every way and chance i get.
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Erik Schirmer

Idaho

Reviewed on August 10, 2020

RV reviewed 2017 Highland Ridge RV Open Range 3X 309RLS view listing

3.0
We just bought this 5th wheel use. Great floor plan and quality materials where used. But after using it I found the craftsmanship and quality control are really horrible. I have found many miner problems that were put together that way from the factory. One major problem is with the large dining slide out. M... read more
We just bought this 5th wheel use. Great floor plan and quality materials where used. But after using it I found the craftsmanship and quality control are really horrible. I have found many miner problems that were put together that way from the factory. One major problem is with the large dining slide out. Miss-installed which caused premature ware. Good materials but poor execution on the build. I would not have bought this if I knew all the problems. I would not look at a new one from this company, as soon as the warrantee is up all the problems show up.
Livability
5.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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