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2017 Heartland Toy Haulers 5th Wheel reviews

2.9 (12 reviews)
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Liveability
3.0
Overall quality
2.4
Floorplan
3.6
Driving/towing
3.4
Factory warranty
2.2

Top 10 Toy Haulers 5th Wheels

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Stars Refinement

12 ratings and reviews

Voted most helpful review

Uncle Sugar

Reviewed on October 19, 2022

RV reviewed 2017 Heartland Road Warrior 427RW view listing

2.4
We bought a new 427RW in 2017. It is a beautiful trailer, especially when it comes to the full body paint for which I opted. Pulling the unit from Ohio where I purchased back to Pennsylvania where I live was exciting. Dozens of times during the journey, my factory brake controller reported loss of brake conne... read more
We bought a new 427RW in 2017. It is a beautiful trailer, especially when it comes to the full body paint for which I opted. Pulling the unit from Ohio where I purchased back to Pennsylvania where I live was exciting. Dozens of times during the journey, my factory brake controller reported loss of brake connection. Fantastic! Towing a 17,000lb + trailer in the PA mountains with no trailer brakes is exhilarating! The trip was rather stressful. We decided to spend our first night on the return at a campground along the way. Everything appeared to function as it should, but then came a heavy rainstorm that night. During the storm, I noticed water dripping from the bottom of the two smaller kitchen windows. We placed towels on the counter, and would address the issue upon returning home, The next morning when we were ready to leave, the main living room slide would not come in. I messed around with it for an hour and could not get it to retract. Finally, when I was ready to give up and call a mobile RV tech, it came in. Once home, I took the unit to a local RV dealer to have my issues addressed under warranty. The dealer stated all issues were repaired. The brakes had a loose wire which was causing the brakes to short out. No explanation provided for window and slide issues. Bottom line, the slide continued to misbehave, and the water leak caused delamination of my sidewall under the leaking windows. Heartland refused to address either of these issues. I have had many other issues, most minor in nature and I resolved them myself. My skills are as good or better than what you will find at many of your local RV shops. I have been fortunate enough that none of my cabinets or trim have fallen off. Carpet they install is garbage and you will be lucky if you get one good year out of it. But the biggest issue, is the sidewall delamination, especially on a painted unit because it looks terrible. Obviously, Heartland does an inferior job sealing their windows. I have three separate areas on the door side of my RV that have delaminated. All are under windows. The factory installer who did the door side windows was either new, drunk or on drugs. The non-door side has been fine. This is a recurring issue with Heartland. If you do not believe me, take a walk around your campground and look for delamination on Heartland rigs. It is everywhere. There is a Landmark in the park I am at now, where the entire side of the unit is covered with delaminated areas. And Landmark is their flagship product! I have seen others as well, Cyclones, other Road Warriors, Prowlers etc. They are everywhere. Personally, I think all owners of Heartland delaminated RVs should band together and file a Class Action lawsuit against the company. Would I buy this brand again. That is a big NO! Do yourself a favor and save a ton of anguish, stress, and regret. Shop for another brand. Do your research. I thought I had done mine, but boy was I wrong. If you end up buying a Heartland and you experience these issues, remember one thing, "I told you so!" Safe Travels!
Livability
2.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Helpful (5)

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Voted most helpful review

Ray

Virginia

Reviewed on May 18, 2021

RV reviewed 2017 Heartland Cyclone HD Edition 4005 view listing

5.0
Pulls excellent, lots of open room, good privacy for kids in back and plenty of space in garage, each set up, excellent lighting, comfortable recliners, garage door turns into usable deck, 3 thermostats for comfort zones... read more
Pulls excellent, lots of open room, good privacy for kids in back and plenty of space in garage, each set up, excellent lighting, comfortable recliners, garage door turns into usable deck, 3 thermostats for comfort zones
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Peter Keyte

Florida

Reviewed on September 7, 2020

RV reviewed 2017 Heartland Big Country 3965DSS view listing

2.8
Slide out with the side in it has been repaired TWICE. Right side jack sinks, re level weekly. Fireplace burned up. Selector valve let’s water into fresh water tank when on city water. Drain weekly. Rubber flap does not deploy on one slide, whenever slide is opened have to get on roof and flip it ou... read more
Slide out with the side in it has been repaired TWICE. Right side jack sinks, re level weekly. Fireplace burned up. Selector valve let’s water into fresh water tank when on city water. Drain weekly. Rubber flap does not deploy on one slide, whenever slide is opened have to get on roof and flip it out by hand. Wrinkles in bedroom carpet. Bedroom outlet pulled out of wall. Ceiling molding fell on floor. One piece. Chipboard under mattress is too thin, sags. fridge will only freeze ice in trays when set on 9. Heartland says out of warranty. I am the second owner and bought this from my neighbor. He bought it new and lived in it for 6 months. It sat for a year then I bought it. Neighbor has moved away.
Livability
4.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Peter Keyte

Florida

Reviewed on August 10, 2020

RV reviewed 2017 Heartland Big Country 3965DSS view listing

2.6
Poor fit and finish. Cabinet doors not lined up. Ceiling molding fell off. Now big slide out needs to be repaired. $1700 to be fixed. We bought it from a friend who told us that he had to have it fixed once already. It’s the slide within the slide.... read more
Poor fit and finish. Cabinet doors not lined up. Ceiling molding fell off. Now big slide out needs to be repaired. $1700 to be fixed. We bought it from a friend who told us that he had to have it fixed once already. It’s the slide within the slide.
Livability
2.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
2.0
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Voted most helpful review

Jan

Michigan

Reviewed on January 15, 2020

RV reviewed 2017 Heartland Cyclone HD Edition view listing

1.4
Shame on you Heartland for not giving owners of your rv's the courtesy they deserve when it comes to servicing your coaches. You talked to my husband today and you were down right rude to him when he inquired about a claim we made with you several months back. Your response to him when asked to talk to the pe... read more
Shame on you Heartland for not giving owners of your rv's the courtesy they deserve when it comes to servicing your coaches. You talked to my husband today and you were down right rude to him when he inquired about a claim we made with you several months back. Your response to him when asked to talk to the person who General RV recommended us to was "Oh you can't talk to her!" "Your claim was denied." Who gave you permission to block our rite to talk to this person. Heartland did not even tell us that our claim was denied. We have been waiting for months for our parts to come in. We had a leak in an outside light above the main door which caused the wall to buckle and our shower in the back was kinked so bad in the back bathroom and backed up water into the kitchen. When we talked to General RV in Mt. Clemens , MI to find the water leak they thought it was coming from the door. So they changed the lock on the door and when we got the coach back it still leaked. Come to find out it was leaking thru the light. We had a years warranty and we reported the problem within the warranty time and General rv told us to document it with Heartland of which we did. Now we come back to General RV and ask them why we haven't heard from them for months and all we get is nasty remarks and that our claim was denied. It is against the law to offer a warranty and turn around and just deny a claim because you choose to make up a reason it is our fault it leaked. We didn't build the coach you did. Leaks just don't happen unless the manufacturer is not doing quality work or using quality product. We bought a coach with a warranty. We paid for that and it is fraudulent for you to deny service. We r in our senior years and want to enjoy our coach while we can. It is your responsibility and you know it.Sad that I have to waste my time writing a review that is negative instead of giving positive feedback. This should not happen in The U.S. Build with pride and back up your product and work.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Carolyn Edmond

North Carolina

Reviewed on May 8, 2018

RV reviewed 2017 Heartland Road Warrior 427RW view listing

2.6
The king bed sleeps awful. It is so low and uncomfortable. I contacted Heartland directly and spoke with their parts representative to see if there was a different mattress they could suggest I purchase. The representative was no help and offered no suggestions. This is supposed to be a luxury Rv but when yo... read more
The king bed sleeps awful. It is so low and uncomfortable. I contacted Heartland directly and spoke with their parts representative to see if there was a different mattress they could suggest I purchase. The representative was no help and offered no suggestions. This is supposed to be a luxury Rv but when you can’t sleep comfortably, it isn’t a good experience. It would have been nice if the Heartland representative could have had or solution. Perhaps a elevated foam mattress topper will help. If anyone has recommendations on a mattress please let me know.
Livability
3.0
Overall quality
3.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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JG

Florida

Reviewed on March 7, 2018

RV reviewed 2017 Heartland Cyclone 4150 view listing

1.8
I purchased a 2017 Cyclone 5th wheel, January 2017. It's has been in 2 different facilities for major repairs. Now, it's currently in the Heartland facility. I've cancelled trips and have not been able to plan new ventures. Two major problems, (1) leaking slide due to factory building caused significant wate... read more
I purchased a 2017 Cyclone 5th wheel, January 2017. It's has been in 2 different facilities for major repairs. Now, it's currently in the Heartland facility. I've cancelled trips and have not been able to plan new ventures. Two major problems, (1) leaking slide due to factory building caused significant water damage under linoleum, (2) table mounts drilled in flooring in the incorrect spot, have never used the table. Would have to pull entire linoleum up to correct that. And if that isn't enough, tanks build up pressure and have never drained properly. The list goes on and on... Guess what, now my 1 year warranty is up, and they only want to extend it 6 more months after they take my entire trailer apart and put it back together. Their quality of work is awful, and taking responsibility for their workmanship is even worse!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Tim

California

Reviewed on December 18, 2017

RV reviewed 2017 Heartland Cyclone 3513 view listing

1.6
From day one nothing but problems poor workmanship poor quality control never ever recommend heartland trailers to anybody that asked me went to RV show met representative from heartland told us a four seater razor would fit barely fits he duped us had to take front bumper off to make it fit I would never ... read more
From day one nothing but problems poor workmanship poor quality control never ever recommend heartland trailers to anybody that asked me went to RV show met representative from heartland told us a four seater razor would fit barely fits he duped us had to take front bumper off to make it fit I would never recommend this trailer to anybody Watch video of quality control in after getting it I don’t think they even looked at it generator didn’t work hydraulic jacks didn’t work refrigerator didn’t shut nothing but problems
Livability
2.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

S O

Texas

Reviewed on August 18, 2017

RV reviewed 2017 Heartland Cyclone 3611JS view listing

2.2
Long time 5th wheeler owner. My old Avion no longer met my needs, looked for toy hauler to replace it. Liked the floor plan on this model. But that's all I like. It's very cheaply built. Almost every trip something else breaks or comes loose. Sink falling down, improperly installed waste valve leak. Sli... read more
Long time 5th wheeler owner. My old Avion no longer met my needs, looked for toy hauler to replace it. Liked the floor plan on this model. But that's all I like. It's very cheaply built. Almost every trip something else breaks or comes loose. Sink falling down, improperly installed waste valve leak. Sliding door to garage area coming loose. Every valance in the living area has broken loose from the walls. Windows won't latch properly. Hydraulic motor pops breaker routinely. Original refrigerator wouldn't cool properly had to be replaced. Power to back up camera didn't work. dinette table legs not aligned with floor mounts. on and on and On. It spent 5 months at the dealer having things repaired the first 8 months I owned it. The balance is horrible. Weight on Axles is below max, but empty weight on hitch exceeds anything under a 1 ton dually. The only saving grace is the floor plan. It's nice. Electric switch placement is horrible. down low, not lit. have to bend down on your knees and have a flashlight to operate most electrical switches. Built in vacuum is in the middle of the single outside pass through storage so you have to climb into the tiny compartment to access it. It's just so poorly built it's amazing.
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Pedroia

California

Reviewed on August 8, 2017

RV reviewed 2017 Heartland Cyclone 3418 view listing

4.0
The trailer is awesome. The dealer is a horrible place to buy from, if you want to get treated terrible and lied to. I was told they don't use the rv's, mine came with 170 hours on the generator and I was told they would take care of it. Come to find out they didn't change the oil and now refuse to make th... read more
The trailer is awesome. The dealer is a horrible place to buy from, if you want to get treated terrible and lied to. I was told they don't use the rv's, mine came with 170 hours on the generator and I was told they would take care of it. Come to find out they didn't change the oil and now refuse to make things right. I was sold a used 5th wheel as a new one. Don't sign any papers until they fix everything.
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
4.0
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