2017 Forest River Salem Villa Estate Travel Trailer reviews

Hi we purchased our Forest River Salem Villa Estate in 2017. We loved it so much that we drive from Michigan to Ohio because we couldn’t find this RV anywhere in Michigan. We dealt with Couch RV Nation in Ohio,which is an wholesale dealer and received a great deal! We received horrible customer service from the time we walked in for our appointment! Numerous staff just walked past us without asking if we needed help or speaking! We found our RV and pointed out to the dealer that there were numerous things that needed to be done to it before we purchased it, loose moldings, sink cover missing just to name a few things. We were told that the RV would be thoroughly inspected before delivery and that everything would be working and taken care of. It wasn’t. When they delivered our RV they didn’t even level it which we later found out would cause major problems with the new Whirlpool refrigerator and it had to be replaced twice!! We found this out by reading the owner’s manual not by the dealer. We had to pay extra for the driver to show us how to operate our new RV and he went so fast that we were still perplexed as to how things worked when he left! There has been one thing after another needing to be fixed! Too many to list!! The last straw was when the other day we were having a new propane tank installed and was told that they couldn’t hook our stove back up to the propane tank because we had a leak somewhere in the line leading up in the wall. I contacted Forest River and was told that our RV was no longer under warranty and that they were sorry that we were having so many problems with our RV!! You’d think that when you spend over $35,000.00 for a new RV that the company would stand behind their product for more than a year!! We’d never recommend Forest River or Jeff Couch RV Nation in Ohio to anyone looking to buy an RV!! So very disappointed in our whole experience!! Now we have to pay for someone to fix the problems if we want to enjoy the rest of our summer! We should receive more than just an apology from Forest River!! Show less