RV Type
Make and model
Floorplan
Year
2016 Thor Motor Coach Chateau Citation 24SR Class C reviews
Liveability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty
1.0
Reviews
Stars Refinement
2 ratings and reviews
Voted most helpful review
FREDA PENNINGTON
Florida
Reviewed on March 19, 2020
RV reviewed 2016 Thor Motor Coach Chateau Citation 24SR
3.4
WE LOVE THE MERCEDES CHASSIS BUT THE THOR IS VERY POOR QUALITY. THE FIRST DAY WE HAD IT THE STEP WOULD NOT OPERATE, THEY REPLACED IT BUT STILL DOES NOT OPERATE PROPERLY. THE COUCH DRAWER WILL NOT STAY CLOSED. THE SLID E OUTS CAME APART EXTERIOR. MY HUSBAND HAD TO REBUILD. IT HAD A LEAK UNDER THE KITCHEN SINK ...
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WE LOVE THE MERCEDES CHASSIS BUT THE THOR IS VERY POOR QUALITY. THE FIRST DAY WE HAD IT THE STEP WOULD NOT OPERATE, THEY REPLACED IT BUT STILL DOES NOT OPERATE PROPERLY. THE COUCH DRAWER WILL NOT STAY CLOSED. THE SLID E OUTS CAME APART EXTERIOR. MY HUSBAND HAD TO REBUILD. IT HAD A LEAK UNDER THE KITCHEN SINK BECAUSE THE FITTINGS WERE NOT TIGHT. HAD TO REPLACE ALL THE LATCHES ON THE DRAWER BECAUSE THEY BROKE. THE BATHROOM SINK IS RUSTING. THE BIG PROBLEM IS THE SEATS AND COUCH ARE PEALING AND THE FACTORY KNOWS THEY HAVE A PROBLEM BUT WILL NOT HELP. I WILL NEVER BUY ANOTHER THOR. CUSTOMER SERVICE THEY DO NOT HAVE. BY THE WAY THIS COACH IS GARAGE KEEP AND HAS ONLY 3900 MILES. IT HAD 1500 WHEN WE BOUGHT IT NEW.
Livability
5.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
Voted most helpful review
Doug Findlay
British Columbia
Reviewed on January 13, 2017
RV reviewed 2016 Thor Motor Coach Chateau Citation 24SR
2.6
After 10 MH this is my worst it leaks, trouble with toilet, drain valve leaked
( they left drill hole pieces in tank ) door step cover blew off, hot water only works on electric, drawer under sofa flies open, no hangers for towels, SS sink has warped, awning screeches, must reset house door frequently.tv's ...
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After 10 MH this is my worst it leaks, trouble with toilet, drain valve leaked
( they left drill hole pieces in tank ) door step cover blew off, hot water only works on electric, drawer under sofa flies open, no hangers for towels, SS sink has warped, awning screeches, must reset house door frequently.tv's are stationary, warranty help is non existent,
Really sad they can sell this quality at such a high price.
Livability
3.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
5.0
Factory warranty/support
1.0
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