Voted Most Helpful Review 2016 Redwood RV Redwood 38GK View Listings
|Driving / Towing|
|Factory Warranty / Support|
This is a product review about a brand this dealer carries, not a Dealer review. Thor owns many brands including Keystone, Jayco, Starcraft, KZ and more. Our $127,000 MSRP Redwood camper that first went into service 5-1-16 had several serious issues. The most recent that was just out of the warranty period and not covered was a $4,000 floor rot repair that they could not ascertain how it happened. They did cover the following during the warranty period, but did nothing for the inconvenience or the cost involved for travel or lodging. Asking them directly several times to answer this question, Neither the dealer or Thor industries would tell me “this many problems was rare or unacceptable.” -brakes on this 16,000 LB unit, failed 4 separate times. 3 of the times were shortly after I paid dealer to inspect them. All recommended maintenance was done, mostly by their dealers -many different plumbing leaks/failures including raw sewage leaking into the underside wrap -tire sidewalls cracked after less than 2 years. Mfg. paid half. -4 separate slide out failures including motor replacement. -several pieces of trim fell off -shower floor cracked twice -toilet had to be replaced just out of warranty. -tank level sensors never worked -several door latches, window and shade hardware, wiring and lighting, etc., failed. Carpet had to be re-installed -We no longer feel confident to take this trailer anywhere due to the never ending problems.
- Randy Johnson, Florida
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