2016 Prime Time Tracer 3175RSD Travel Trailer
Avg. Rating

This RV is a piece of crap, and the manufacturer doesn't care, has horrific customer service, and won't honor its warranty. It came new with several defects, including the staples that hold the rug down that weren't in all the way (at least a 3rd weren't in properly). First, I cut my foot on them, then my dog did. When I told Prime Time about this they said "oh, that happens all the time. That's common." What?!?!?! I was dumb-founded. Their quality control is that bad, they know it, and just say "yeah, we know, oh well, too bad"? The sound system didn't work, the sky light leaked, the panel under the shower was cracked, etc. Then, the *very first time* we take it on the road, after locking everything, I go over a bump (granted, a big bump) on the interstate and the side door where the outdoor kitchen is flies open, then flies off, in the middle of I-95 in a rain storm at 70 mph. I'm so lucky it didn't kill anybody, and easily could: it's a very big door. But, they won't cover it under the warranty. The total cost of the repairs was going to be $1,600. This company makes tens of million dollars a year (4 of the same rv's were sold *the same day* we bought ours, and that's just at one dealership), and they won't cover this? We bought it *brand new*. I even tried making a deal with them, that I'd go through my auto insurance, which would increase my rates, but I'd be okay with that if they paid my $500 deductible. They again said "no, it's not our problem." And we paid $42,000 for this junk heap? Bottom line: run away from all their products. Not only are they pieces of junk and poorly assembled, it appears the manufacturer knows this and doesn't seem to care.

We purchased this RV new in March 2016 from RV Kountry, North Fort Meyers, FL. Being snowbirds, we only use it for 5 months a year and it has always been kept in Florida. The fabric on the couch and loveseat are made with a bonded fabric that looks like leather. It has peeled apart and looks terrible. After sending pictures and contacting RV Kountry, they contacted the manufacturer. Prime Time manufacturing said that it was just normal wear and tear and would not do anything about it. We had only lived in this RV for a total of 12 months. Obviously, they stock their Tracer RV with garbage furniture and don’t stand behind their product.