Voted Most Helpful Review 2016 Pacific Coachworks Powerlite 27FBXL View Listings
|Driving / Towing|
|Factory Warranty / Support|
So like some of the other reviewers, I too never write reviews, but today they pushed me too far. I have bought my last 4 trailers and 5th wheels from theses guys both here and in Caldwell as the sales department in the past was great, even bought the extended warranty after the problems with my last trailer. Im not sure how others would feel about that, but to me that's called loyalty. But the service department lost that loyalty to this dealer in 1 trip. On my very 1st Camp trip all of the windows leaked water during a rainstorm into the trailer, so when I got back I took it in under the factory warranty and they supposedly fixed it. My Refrigerator crapped out on my camp trip this summer, (the trailer was 2 years & 4 months old) no big deal "I BOUGHT THE EXTENDED WARRANTY". And on the way home from the camp trip my blind & blind assembly dropped to the floor and tore out the wires and all that because it has lights in it. But "I BOUGHT THE EXTENDED WARRANTY". And It was on my camp trip earlier this summer I found out the windows still leaked as bad as the 1st time I complained about it, So I dropped off my 2 year old Powerlite on 8/20/18 and the guy said he would get it looked at, said that I would have to pay to have the refrigerator diagnosed since the extended warranty wouldn't cover that, OK whatever, but he would try to get the rest covered by the "EXTENDED WARRANTY". Then I hear nothing back until 9/3/18 saying its done. I went to pick it up and the guy hands me a bill for over $1000, at which point I crapped myself, I argued saying no one called me to tell me anything, that I shouldn't be paying for any of this, So I had to pay the $145 Diagnostic fee on the refrigerator repair (When the control board was indeed bad) $580 to repair the windows which I had complained about under the factory warranty period and the $217 to reinstall the blind, which I *****ed so much about the credited back. I asked " So what exactly does the extended warranty cover" ? Oh nothing, except the control board which was obviously defective. DON'T BUY THE EXTENDED WARRANTY, IT DOES NOTHING. I'll go somewhere else on my next service need.
- Dave, Idaho
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