Voted Most Helpful Review 2016 Keystone Montana High Country 353RL View Listings
|Driving / Towing|
|Factory Warranty / Support|
Purchased 2016 Montana High Country 353RL on March 31 ,2016. Experienced the slide issue where the refrigerator side of the slide is too low and peels up the floor register around November. Thinking it was just an adjustment needed we just removed the floor register to pull in the slide and put it back in the floor vent when we put the slide out. Took it in to dealer June 14, 2017 to have slide adjusted under my extended SAM's Club Warranty. Dealertold me it wasn't a slide adjustment but a manufacturing defect and contacted Keystone. Keystone denied the claim but under the "grace" of Keystone sent out Slide Slickers as a fix. Now we have to use the Slide Slickers (piece of plastic) to raise the part of the slide where the residential slide side to raise the slide high enough to clear the floor register. They told me sorry, it was out of warranty by 2.5 months. Manufacturing defect or not, they will not stand behind their product. I should have listened to the Jayco Dealer regarding the Jayco 2-year warranty. That would have killed 2 birds with one purchase; Keystone and the dealer. Just don't get me started about the dealer's pathetic service department! :) Anyone want to buy a perfectly maintained 2016 Montana High Country 353RL? I'll throw in the Keystone supplied slide slickers. Others buying a Keystone product should also go ahead and buy a $40 set of slide slickers for your $50K - $100K fifth wheel purchase...you are gonna need them down the road.
- Dave Spickard, Arkansas
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