2016 Keystone Impact reviews

I bought this camper new from Camping World, first mistake. Immediately I started having water leaks. They would keep the camper for about 3 months and claim the leaks were repaired. Then I noticed the front cap was delaminating and because of water damage. When I told Camping World about it, they stated I had not done proper maintenance to the roof. They did the roof each year. The last leak was where the kitchen sink attaches to the grey water tank and the 90 degree pvc fitting was not glued so it came off and eventually damaged all the flooring in the kitchen, bathroom, and garage area. Contacted Keystone and was told they would do nothing because my camper was out of warranty. I camp quite a bit and I tell EVERYONE, don't buy Keystone because they are built cheaply and they do not back their product. Show less

We truly enjoy camping and traveling in our Keystone Impact 361 toyhauler but are not pleased with the lack of support and assistance from Keystone. Several manufacturing defects have shown up after the meager one year warranty expired that were not addressed by Keystone Customer service. Recently, my main power awning froze to the side of the trailer and would not extend or retract while we were on vacation. When I could get a qualified technician to look at the issue it was a serious wiring issue that originated at the manufacture of the unit.( Wiring had never been touched since we took delivery). Two hours of labor and new wiring and harness ( and $247.00 later) the awning works better than it ever has, faster, quieter, etc. Added to a leaking toilet and a missed hose connection on our power tank flush that flooded the storage compartment ( all items not properly installed during the manufacturing process ) we have incurred hundreds of dollars in extra costs. Because these items may not show up in the first twelve months of use Keystone “ will not participate”. If you buy a Keystone unit be sure to factor in these extra expenses and inconvenience... Show less