2015 Newmar Bay Star 3215 Class A - Gas
Avg. Rating

I graduated from tents to pop up, to tag-along,to 5th wheel, and finally a motor home. We purchased with the intent of traveling at retirement. Honestly, at this point, I have no confidence in the reliability of this motor home or the components it’s made from. While most defects were eventually fixed, it was a real struggle to get Newmar step up to honor their obligations for a “quality product “. My problems started within 12 miles of driving it off the lot when the galley window shade fell out going down the road. I bought this unit new in May 2015, it went it the shop December 2015 and stayed until May 2016. Dealership is 280 mile round trip. I made one unnecessary trip during that time when I was told it was ready only to get there and found out the punch list was partially completed. The explanation was Newmar would not warranty the remainder of the punch list. Items addressed included; 2 storage doors replaced, most of the door assist lifts worked on, awning wind sensor replaced, 8 floor tiles replaced,galley window shade replaced, kitchen drawer closer replaced, roof screws resealed ( they were rusty, but that was not addressed!) and the leveling jacks had to be adjusted,they would not retract fully. They day I got it home, the relay for the bedroom slide failed. Within 3 weeks, the forward ac/hp failed and had to be replaced. Since then, the generator had the coils replaced with only maintenance hours ( maybe 7 or 8) on it. And just this week, as I was ready to pull out for a trip, the windshield power shade failed in the down position. And after arriving at my destination I find my windshield has popped out. While I’m glad others are having a good experience with their purchases, this has been a very disappointing and frustrating experience for me.

I purchased this Bay Star 3215 approximately 1 year ago. First of all having owned 4 other RV's I have experience with dealing with the dealers and the manufacturers. Some dealers are great to work with and many are not so great to work with when you are having some issues. As for Newmar, well I have never been treated by an RV manufacturer the Newmar has treated me. Their customer service is simply amazing. And I bought this MH used with 2800 miles on it. I did not get much assist on a number of features on this MH from the owner as he had died. So I called Newmar with questions and needing a few small repair items. You don't talk to a voice recorded system at Newmar you get real people who really assist you in solving issues. The quality of their product is tops. Keep in mind that anything that you can live in and also travel down the hwy at 70+ mph will on occasion have an issue but my experience is that the headaches are much less with Newmar quality. I have the experience with other major brands to prove it. I am selling my Bay Star and going to a larger Newmar based strickly on my experience with them and other brands.