Voted Most Helpful Review 2015 Keystone Sprinter 296FWRLS View Listings
|Driving / Towing|
|Factory Warranty / Support|
We purchased the RV in April of 2015 and was unable to use the RV until October 2015. The first problem we encountered was a slide motor the failed. The motor failed due to a slide that was not adjusted properly. The next problem was dealing with Keystone and the dealer. No one could offer assistance and we were told by the dealer to never bring this RV into their shop for service. Keystone does not have a network of dealers that can fix these new Norco BAl accu slide systems. They do not have mobile techs that can offer assistance. Keystone was notified throughout the process and never responded to us in a customer friendly communication. The quality is a at best low to medium on this particular unit. If you are not experienced in doing repairs I would not purchase this product. I have rebuilt the suspension, changed the tires and rims, and installed a new pin box. The main problem is getting the cable system adjusted to function properly. Fortunately while on vacation (first time out) I located an independent tech that was able to get the unit to function enough to make it home. I had to absorb the cost of repairs since Keystone or the dealer would not assist me the problem. Disappointed Customer, Glenn Landry
- Glenn Landry, Louisiana
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