Voted Most Helpful Review 2015 Keystone Montana High Country 293RK View Listings
|Driving / Towing|
|Factory Warranty / Support|
2015 293RK. We've had this rig, our first 5th wheel, for a year now. Here's what we endured. Delivered with a crushed front drain pipe and missing undercarriage board. Chalked this up to something was hit when during the delivery trip to the dealer. Not noticed by the dealer. One drawer bottom was cut too short and did not fit into the drawer side channel resulting in collapsing and taking out the drawer below. Shelves in pantry collapsed as they were stapled with THREE staples over a 2 ft span. Also, stapled UP so they easily slid out. Weather stripping in three windows fell out. Shower door handles fell off. 2x4 cross support under the bed was cracked through and buckled. LCI 3.0 auto level has worked four times in a year. Dealer worked on it for days and contacted LCI for advice. Sent us on our way and WE contacted LCI who informed us the dealer never called back and the issue was voltage. Two batteries would not last 3 days dry camping and they died after four months. Short version: Defective converter. Tried to get in to nine dealers and none would see us as we didn't buy it 'there' Duh, we don't live in that state. Lost 14 fender screws as they simply back out. (Hint: put on a nylon nut and they will never comes loose). Standard equipment is "China Bomb" tires and one exploded at 35 mph exiting the freeway. Took out the fender and steps to the tune of $2700 in damage. Brochure lists the small couch as a hide a bed, but it's a storage couch only. Note: 2016 model 1.5 ft longer to accommodate the hide a bed. Funny to ask the salesperson "how do I open the bed?" and watch him rip it off the floor. Did know this before we bought. Keystone customer service is a lot of lip service. "Can't find a dealer to help you? I'll call them and set up an appointment" Only never to call us back. This only happened four times though. $18 LED light fixture went out while on the road with no phone service. Called first chance two weeks later. "sorry, you're out of warranty as of three days ago" NOTE: call the product manufacture....we found the lamps have a three year warranty. Slam latch doors: left side of both doors would not stay latched. Lock, pull...it's open. Outside of continuous headaches, we enjoy the rig when all is going well...not that often. Would I buy another? Hmmmmmm
- First Time 5th, California
Did you find this useful?