Voted Most Helpful Review 2015 Keystone Cougar X-Lite 28RLS View Listings
|Driving / Towing|
|Factory Warranty / Support|
We purchased this trailer new, from the showroom floor. As we used it more, we found it to be well made with few issues to report, except that after 2 1/2 years the one slideout has begun to jump and wobble going in and out. We've had two RV service departments look at it, the second stating that the slide needs be removed, a "new wear bar" installed, and the slide be reinstalled.$2500-3000 is the cost. Every three years? I found a Youtube video showing how to install rollers, (which the slide mechanism mfr says should have been used to begin with.Have yet to receive rollers, hope that's a good fix. Tried to discuss issue with Keystone but they said talk to dealer. Dealer service writer says have tech see it. Cannot discuss issue with technical folks at any stage of this situation; just pay another tech and take what he says...I know what's wrong with it and just want a relationship with Keystone for remedying their defective design that they can agree with. Will look for another brand to try to develope loyalty with. I always was willing to talk to a customer in my trade. Why do these companies fear us and avoid us, is it because they do not desire repeat customers?
- Andy Poland, Indiana
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