Voted Most Helpful Review 2014 Palomino Columbus 365RL View Listings
|Driving / Towing|
|Factory Warranty / Support|
We purchased a custom ordered 75K 2014 Columbus 5th wheel. At a later date we purchased a washer/dryer combo and had it installed. First use of the wash/dryer flooded the entire bedroom. It turns out the drain line was improperly installed in the holding tank causing the problem. after three months of phone calls, emails and texting, they have finally agreed to cover the labor, but not the parts to fix the problem. On a 75k purchase they what $44 for ABS plastic they installed improperly. That’s a bad choice for a purchase like this. They have no concept of customer service. Secondly, exposing the holding tank also exposed the water heater and it was also improperly installed. One of the hose clamps was not tightened down and the line has been dripping since day one. Since it was an enclosed system nobody could tell it was leaking. The water heater is rusting out and because of the time that has passed Forrest River claims it’s not their problem. They installed it improperly in the beginning and THEY should make it right. Customer service should include some customer service. This, again, seems to be a reoccurring theme with Forrest River.
- scott ostrom, California
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