RV Type
Make and model
Floorplan
Year
2014 Keystone Park Model reviews
Liveability
2.6
Overall quality
1.8
Floorplan
4.4
Driving/towing
2.6
Factory warranty
1.8
Reviews
Stars Refinement
5 ratings and reviews
Voted most helpful review
Russell Blink
Ohio
Reviewed on March 6, 2022
RV reviewed 2014 Keystone Retreat 39BHQS
2.0
Bought this RV new in 2014. Had it delivered and setup permanently in our campground early in the spring of 2015. What a piece of junk! Many many problems over the years. I could write a book. Main problems have been water damage in all 4 slides and water damage in the floor near the sliding glass doo...
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Bought this RV new in 2014. Had it delivered and setup permanently in our campground early in the spring of 2015. What a piece of junk! Many many problems over the years. I could write a book. Main problems have been water damage in all 4 slides and water damage in the floor near the sliding glass door. Poor design and construction are to blame for this.
Another big problem is the ability of mice to get into the trailer. I have found many openings in the floor near the plumbing pipes and drains in the kitchen and bath, near the furnace, and in the wall between the living room and bathroom. You would think that Ketstone (MFG) would seal these penetrations when it was built? Well they didn't so the furry friends enjoy their winters in my camper. I think I just found the last remaining mice penetration point near the furnace yesterday. For some reason the factory had drilled holes in the floor near the furnace? 1" holes. Maybe they were going to run the propane gas line thru those holes but they didn't. The holes were left open to the under belly. I sealed them up and I am hoping this is the last time they will get in.,,, fingers crossed.
In summary all I can say is this to anyone who reads this in advance of buying a RV both new or used. STAY AWAY FROM KEYSTONE TRAILERS. THEY ARE CRAP!!!
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
Voted most helpful review
Debbie kirby
Maryland
Reviewed on September 17, 2020
RV reviewed 2014 Keystone Retreat 39FKSS
2.2
Since owning the rev, we had leakage issues. Over the years we have been able to repair them, until now. We found a few soft spots in the kitchen and living room areas. Got an estimate of $8000 to have it removed from site and opened up to check for damage and start the repair. Insurance said they don’...
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Since owning the rev, we had leakage issues. Over the years we have been able to repair them, until now. We found a few soft spots in the kitchen and living room areas. Got an estimate of $8000 to have it removed from site and opened up to check for damage and start the repair. Insurance said they don’t cover this type of problem. Keystone said we’re out of warranty. So we decided to open it up and boy did this make us sick to our stomachs. The amount of damage and rot is horrendous. We were able to pinpoint the main leak from the side slide window in the living room. That area has rotted under the back wall to the bathroom. The carpet, tile, subfloor, insulation, lower wood supports, all trashed. To fix this properly, the whole bathroom, shower will have to be disassembled. We are pretty sure that the issue started in the 7 months that it sat on the rv lot waiting to be sold. When we purchased it and had it put on our site, the 1st rain water poured in through the window. The dealer came out and fixed it, which the next rain, it still leaked. So my husband recaulked it. We are pretty sure that the slide end leaks have added to this issue, but the amount of damage has taken years to happen. So now what? We are paying $800 a month for an rv we can’t enjoy. I don’t know if it is even cost effective to repair. I do know this, keystone better be ready for me. Anyone else wanting to be reimbursed for their hunk of crap, please join me.
Livability
3.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
1.0
Factory warranty/support
1.0
Voted most helpful review
Ken
Newfoundland
Reviewed on February 22, 2019
RV reviewed 2014 Keystone Springdale 38BH
5.0
My family and love this trailer. Amazing quality. We use this trailer every weekend in the summer and into the fall. Everything works as it should. I would recommend Keystone to anybody looking for a quality unit at a great price. Unbeatable....
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My family and love this trailer. Amazing quality. We use this trailer every weekend in the summer and into the fall. Everything works as it should. I would recommend Keystone to anybody looking for a quality unit at a great price. Unbeatable.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Gayle
Wisconsin
Reviewed on September 14, 2018
RV reviewed 2014 Keystone Retreat 391FKSS
2.0
Love the layout HATE the leakage! This camper has leaked since day one (we think) we heard several momths after purchase “.... still smells like a new camper”. What it really smelled like, and still does, is mold! It wasn’t until later that we determined there was moisture in the underb...
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Love the layout HATE the leakage! This camper has leaked since day one (we think) we heard several momths after purchase “.... still smells like a new camper”. What it really smelled like, and still does, is mold! It wasn’t until later that we determined there was moisture in the underbelly ( my grandson has allergies) NO warranty to cover black mold found in underbelly! If Keystone really stands behind their products maybe they’ll help you out. They told me I was on my own. This is an engineering issue that Keystone refuses to take responsibility for. DO NOT Buy a Keystone! We REALLY thought we were buying a quality product, apparently not!
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
2.0
Factory warranty/support
1.0
Voted most helpful review
Robert Zouse
California
Reviewed on February 6, 2017
RV reviewed 2014 Keystone Retreat 391FKSS
2.0
they do not stand behind their product, see my yelp review, and do not buy any Keystone product. they have no quality control , it's a joke. I paid cash for our 2014 model in May of 2014, and whats worse I am a disabled Nam' vet and my lady has a pacemaker / defibulater , so trying to repair this is going to ...
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they do not stand behind their product, see my yelp review, and do not buy any Keystone product. they have no quality control , it's a joke. I paid cash for our 2014 model in May of 2014, and whats worse I am a disabled Nam' vet and my lady has a pacemaker / defibulater , so trying to repair this is going to be something. And Keystone could care less.
Livability
3.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
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